Strategy & Operations Manager, Pricing & Affordability

At Wolt and Deliveroo, we bring the best of the neighbourhood to customers’ doors. Our Pricing & Affordability team shapes the customer-facing economics of ordering - from the fees customers pay to the discounts and promotions that make an order feel within reach. We make everyday ordering feel worth it and affordable, while building a business that can grow sustainably.

We are looking for a Strategy & Operations Manager to help shape this agenda across EMEA. You will own complex workstreams from first principles through to execution - shaping strategy, making decisions and delivering measurable customer and business impact.

What you’ll be doing

You will sit at the intersection of commercial strategy, Product and Data Science. Your work will shape how we set prices, create value for customers and build the capabilities that make affordability more intelligent over time.

Day-to-day, you’ll:

• Own high-impact Pricing & Affordability workstreams end to end: define the problem, identify the opportunity, make a recommendation, drive implementation and measure the result.
• Turn customer and commercial insight into practical strategy - deciding where we should invest, what to test and how to balance customer value, growth and sustainable economics.
• Partner closely with Data Science to frame optimisation problems, interpret models and experiments, and turn learning into better decisions.
• Work with Product and Engineering to define and prioritise the capabilities needed to scale successful ideas.
• Use experiments, customer insight and commercial judgement to decide when to improve, scale or stop an initiative.
• Build clear frameworks and narratives that help senior leaders make confident decisions in complex, fast-moving situations.

Our humble expectations

• You have 3+ years of professional experience and a track record of owning complex work independently. We care more about your judgement and demonstrated impact than your exact background or tenure.
• You are an exceptional problem-solver: you can bring structure to ambiguity, identify what matters and move from analysis to a practical answer.
• You have strong commercial and analytical judgement, paired with a growth mindset. You can spot opportunities, make thoughtful trade-offs with incomplete information and move quickly when the evidence is there.
• You are an operator at heart. You enjoy seeing your work through and turning an idea into measurable impact.
• You communicate clearly and concisely, whether you are working through a problem with a partner or presenting a recommendation to senior leaders.
• You are interested in how AI can improve the way you work - from structuring problems and accelerating analysis to improving the quality of decisions - and you apply sound judgement about what still needs to be checked.
• Experience in consumer technology, high-growth environment, or alongside Product and Data Science, is welcome but not required.

What’s in it for you

This is an opportunity to work on some of the most consequential customer and commercial questions in our business: how to make Wolt and Deliveroo more compelling in customers’ everyday lives, while building durable growth.

You will build unusually broad experience across commercial strategy, experimentation, product development and data-led optimisation - with the ownership to see your decisions play out in the market. You will work on increasingly complex problems across Wolt and Deliveroo, gain exposure to senior decision-makers, and broaden your remit across the full Pricing & Affordability portfolio as you demonstrate impact.

Next steps

We review applications on a rolling basis. You will first speak with our Talent Acquisition team, then with the Hiring Manager. From there you will meet others on the team, and the process closes with a final assignment.

If you are excited by the opportunity to shape how millions of customers experience affordability every day, we would love to hear from you.