General Service Manager

Role: General Services Manager
Location: Cork
Salary: Up to €90,000

The Noel Group is proud to partner with a prestigious client in the hospitality industry to search for a General Services Manager in Cork.

This role is responsible for overseeing the delivery of integrated facilities and support services, ensuring operational excellence, financial performance, compliance, and client satisfaction. The successful candidate will lead multi-service operations, develop high-performing teams, and drive continuous improvement across the contract.

Our client is a leading international services provider with a strong reputation for operational excellence, innovation, and professional development.

Requirements

• Must have experience in Hospitality
• Must have experience in the same role or be ready to step forward in the career
• Living in Ireland and have the right to work in ROI
• Visa and Relocation packages are not provided.

Key Responsibilities

• Lead the delivery of all contracted services while maintaining high operational standards.
• Work closely with central support teams across Finance, HR, Health & Safety, Compliance, and Operational Excellence.
• Manage client relationships and ensure service delivery exceeds expectations.
• Oversee contract performance, including KPIs, SLAs, budgeting, forecasting, and reporting.
• Drive business improvement initiatives and identify opportunities for contract growth.
• Monitor financial performance, including P&L management, invoicing, budgeting, and cost control.
• Ensure compliance with all legislative, health & safety, environmental, and operational requirements.
• Manage third-party suppliers and subcontractors to ensure service excellence.
• Lead, develop, and engage a diverse team through coaching, performance management, and succession planning.
• Support business transformation projects and implement best practices across the operation.

Experience & Qualifications

• Minimum 5 years' experience in a senior management position within Facilities Management, Hospitality, or Outsourced Services.
• Strong experience managing large-scale operations and client contracts.
• Proven financial management experience with responsibility for P&L and budgeting.
• Excellent client relationship and stakeholder management skills.
• Experience leading high-performing teams across multiple service lines.
• Strong commercial awareness with the ability to identify growth opportunities.
• Experience working within regulated environments, including compliance and risk management.
• Excellent communication, leadership, and problem-solving abilities.
• Experience within Pharmaceutical, Life Sciences, FMCG, or Technical Services environments is advantageous.
• Facilities, Engineering, or Technical qualifications are desirable.
• NEBOSH, IOSH, or equivalent Health & Safety qualifications are beneficial.

The Salary & Benefit

• Salary per annum: Negotiable
• Opportunities for career progression within the company.
• Access to professional development and training programs.
• A dynamic and supportive working environment.