Performance Analyst

Performance Analyst

 

Client: Certified B Corp digital agency (public sector specialist)

Contract: 12-month fixed term contract

Location: Fully remote (UK based)

Salary: £42,000 to £52,000 per annum

Represented by: Brio Partners

About the client

Our client is an award-winning, Certified B Corporation digital agency. They run user research, design and build digital services, and test them for accessibility and quality. Their clients include central government departments, charities, social enterprises and commercial organisations.

They are a Government Commercial Agency supplier, a Living Wage accredited employer and hold Cyber Essentials Plus certification, with national recognition for their agency culture and inclusion work.

The role

Our client is looking for a Performance Analyst to join a multidisciplinary delivery team working on public sector digital services. You will own performance analysis for your service area, helping the team define what good looks like, how it will be measured and whether the service is meeting user needs.

The role is aligned to the Performance Analyst level of the Government Digital and Data Profession Capability Framework (typically HEO to SEO equivalent).

Key responsibilities

• Create and maintain performance measurement frameworks, including KPIs, goals, user needs and benefits.
• Work with the wider team to identify reporting requirements and advise on the procurement, implementation and validation of analytics tools.
• Analyse service performance and present clear findings and recommendations to specialist and non-specialist audiences.
• Combine quantitative data with qualitative insight from user researchers to inform design and delivery decisions.
• Make sure the team measures the right things at each phase of the GDS Service Standard (discovery, alpha, beta and live).
• Collect, clean and prepare data, carry out quality assurance and peer-review colleagues' analysis.
• Work within security, data privacy and ethical constraints, and challenge constraints where appropriate.
• Contribute to the performance analysis community internally and across client organisations.

Essential skills and experience

• Commercial experience as a Performance Analyst, Digital Analyst or Data Analyst on digital products or services.
• Experience turning business needs and goals into measurable performance indicators.
• Hands-on use of web analytics and tag management tools (for example Google Analytics 4 and Google Tag Manager).
• Experience building dashboards and reports in a tool such as Power BI or Looker Studio.
• Strong data preparation and quality assurance skills, including advanced Excel or Google Sheets.
• Ability to communicate data clearly and give practical recommendations to stakeholders.
• Experience working in agile, multidisciplinary teams.
• Working knowledge of data privacy and GDPR.

Desirable

• Experience delivering public sector services against the GDS Service Standard, including service assessments.
• SQL for querying and joining data sources.
• Experience with A/B testing, survey data or user satisfaction measurement.
• Agency or consultancy background.

What is on offer

• Salary of £42,000 to £52,000, depending on experience.
• Fully remote working.
• 5% employer pension contribution.
• 27 days annual leave plus bank holidays.
• Discretionary office closure over Christmas.
• Vitality health insurance.
• Westfield Health cash plan (Level 1 Foresight).
• PAM employee wellbeing and assistance programme.
• Extended maternity, paternity and dependants leave.
• 5 paid volunteering days per year.
• Work on public sector services with social impact, for a B Corp and Living Wage employer.

Eligibility

• Must have the right to work in the UK and be UK based.
• Must be willing to undergo Baseline Personnel Security Standard (BPSS) checks.

How to apply

Please send your CV to your Brio Partners consultant, or apply through the advert. Shortlisted candidates will be contacted within five working days.