Senior Field Service Engineer Japan APAC

Key Responsibilities

1. Japan Field Service (Approximately 50%)

• Perform installation, inspection, preventive maintenance, repair, and troubleshooting of Biotage products.

• Provide technical service and support, primarily for Peptide Systems.

• Visit customer sites and deliver technical support, mainly in the Kanto and Eastern Japan regions.

• Conduct root cause analysis of technical issues, recommend corrective actions, and implement preventive measures to avoid recurrence.

• Collaborate with global Technical Support teams to resolve complex technical issues.

2. APAC International Service (Approximately 50%)

• Provide technical support in English to distributor engineers and junior in-house service engineers across the APAC region.

• Deliver technical training in English to distributor engineers and junior in-house service engineers across APAC.

• Handle technical inquiries and escalations from overseas distributors.

• Travel internationally as required to provide on-site technical assistance.

• Contribute to improving service quality and technical capabilities across the APAC region.

Qualifications

Essential Requirements

• Approximately 10 years or more of experience in field service engineering, equipment maintenance, or related technical service roles.

• Hands-on experience troubleshooting electrical, electronic, and mechanical systems.

• Practical experience in on-site equipment installation, maintenance, and repair at customer locations.

• Native-level English proficiency, with the ability to communicate fluently in technical discussions, meetings, and presentations.

• Native-level Japanese proficiency or equivalent to JLPT N1, including both reading and writing skills.

• Willingness and ability to travel domestically and internationally.

Preferred Qualifications

• Field service experience with laboratory instruments, analytical instruments, or life science equipment.

• Experience with HPLC, chromatography systems, peptide synthesizers, or related equipment.

• Experience providing technical support to overseas distributors.

• Experience delivering technical training and coaching in English.

• Knowledge of electrical, electronic, mechanical, and fluid control systems.

• Experience collaborating with overseas offices or global Technical Support teams.

Ideal Candidate Profile

• A hands-on engineer who takes ownership of technical issues and proactively resolves problems on-site.

• Strong analytical and logical troubleshooting skills, with the ability to identify root causes of complex equipment failures.

• Excellent communication skills and the ability to work effectively with customers and international engineers.

• A proactive learner who is enthusiastic about acquiring knowledge of new products and technologies.

• A team-oriented professional who is motivated to contribute to improving service quality not only in Japan but also across the wider APAC region.