Director of Residential Operations

About Anchor House

Anchor House, Inc. is a nonprofit, faith-rooted residential substance use disorder treatment organization serving individuals and families in Brooklyn. Our work extends beyond the individual to families, the next generation, and the community. We provide structured, supportive residential environments that promote recovery and long-term stability.

Position Summary

The Director of Operations leads daily nonclinical operations across Anchor House's two Brooklyn residential treatment facilities, one serving men and one serving women. This hands-on leader ensures safe, consistent, efficient operations, appropriate staffing coverage, operational regulatory readiness, and accountability across both locations. The position partners closely with the Executive Director, clinical and nursing leadership, Human Resources, and Compliance while respecting clinical decision-making authority.

Essential Responsibilities

Residential Operations and Facility Oversight

• Direct daily operations across both 24/7 residential facilities, standardizing procedures and ensuring continuity across shifts.
• Oversee resident supervision procedures, shift coverage, residential schedules, facility walkthroughs, and escalation of operational issues.
• Coordinate building maintenance, housekeeping, dietary operations, supplies, vendors, environmental safety, and emergency preparedness as assigned.
• Collaborate with clinical and nursing leadership to support treatment programming without assuming clinical responsibilities.

Regulatory Compliance and Quality Improvement

• Implement the nonclinical operating requirements of 14 NYCRR Part 820 across both residential sites. Maintain shift schedules and coverage records, verify that staffing and supervision meet the requirements for each site's certified services, and escalate coverage gaps to the appropriate leader.
• Partner with the Compliance Officer on OASAS surveys, inspections, and certification under 14 NYCRR Part 810. Keep operational records ready for review, flag proposed site, capacity, or service changes for approval review, and track assigned corrective actions through closure.
• Maintain facility readiness under 14 NYCRR Part 814. Oversee preventive maintenance, environmental safety checks, fire and emergency drills, and follow-up on deficiencies.
• Implement operational procedures that protect resident rights under 14 NYCRR Part 815, including staff training, access to the grievance process, and prompt escalation of concerns. Follow applicable confidentiality requirements under 42 CFR Part 2 and HIPAA when handling resident information.
• Implement incident response procedures under 14 NYCRR Part 836. Ensure staff know when and how to report to the Justice Center or OASAS, as applicable, and that internal escalation does not delay required reporting. Coordinate immediate resident protections, preservation of records, and follow-up with Compliance.
• Monitor operational performance indicators, identify risks, and implement sustainable improvements across both facilities.

Staff Leadership

• Supervise designated residential operations staff and leaders, including Residential Coordinators and other assigned personnel.
• Oversee staffing plans, scheduling, attendance, performance expectations, onboarding, and training coordination.
• Work with Human Resources on hiring, coaching, performance evaluations, corrective action, and retention.
• Build a respectful, trauma-informed, recovery-oriented culture grounded in accountability and resident dignity.

Planning, Reporting and Coordination

• Manage operational resources and expenditures within approved budgets and recommend cost-effective improvements.
• Provide regular reports to the Executive Director on staffing, incidents, facility conditions, compliance gaps, and action plans.
• Participate in leadership meetings and coordinate effectively with admissions, clinical services, nursing, compliance, and administration.
• Respond to urgent operational matters outside regular hours when necessary.

Required Qualifications

• OASAS residential experience is mandatory: at least three years of direct professional experience in a New York State OASAS-regulated residential substance use disorder treatment program.
• At least five years of progressively responsible experience in residential substance use disorder treatment operations, including at least three years of supervisory or management experience.
• Demonstrated working knowledge of 14 NYCRR Part 820 residential operating and staffing requirements, Part 810 certification, Part 814 facility standards, Part 815 patient rights, and Part 836 incident reporting. Familiarity with confidentiality requirements under 42 CFR Part 2 and applicable HIPAA rules.
• Demonstrated ability to manage staffing and operational issues in a 24-hour residential treatment environment.
• Familiarity with the Department of Buildings (DOB) in New York
• Strong leadership, communication, documentation, organizational, and problem-solving skills.

Preferred Qualifications

• Experience overseeing multiple residential programs or facilities.
• Bachelor's degree in Healthcare Administration, Human Services, Business Administration, Social Work, or a related field; equivalent relevant experience may be considered.

Working Conditions and Expectations

Regular on-site presence at both Brooklyn facilities is required, with travel between sites and occasional evening, weekend, or holiday availability. This role requires discretion, responsiveness, and consistent collaboration with operational and clinical leadership.

Performance Measures

• Safe and stable 24/7 facility operations and adequate staffing coverage.
• Timely closure of operational deficiencies and corrective actions.
• Consistent OASAS inspection and accreditation readiness.
• Effective supervision, staff accountability, and operational standardization.
• Responsible resource management and timely reporting to executive leadership.

Equal Employment Opportunity

Anchor House, Inc. is an Equal Opportunity Employer and considers applicants without regard to any characteristic protected by applicable law.