Deputy Director of Residential Services

Description

Living Resources is a non-profit agency dedicated to empowering individuals with disabilities or other life-altering conditions to live with dignity, independence, and purpose. We work with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing support and services.

To work for Living Resources is to make a difference in the lives of others. Living Resources employees provide individuals with disabilities and other life-altering conditions the support they need to thrive and lead active, full lives. For many employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.

Our Values

Advocacy, Collaboration, Empowerment, Excellence, Inclusivity, Integrity, and Kindness are at the heart of everything we do. These values guide how we support those we serve, work together, and create a culture where everyone can thrive.

The Deputy Director of Residential provides leadership and operational oversight for Residential Services, working closely with the Director of Residential to ensure safe, effective, and high-quality programming. The position provides hands-on leadership and direction to residential leadership teams, with a focus on complex program matters, quality and regulatory oversight, problem-solving, and consistent program operations. The Deputy Director serves as a key resource for people supported, families, staff, Care Managers, and other stakeholders, working collaboratively to address concerns, strengthen services, and promote positive outcomes for the people we support. 

• Provides leadership, direction, and operational oversight across residential programs to promote safe, effective, person-centered, and consistent service delivery.
• Directly supervises Regional Assistant Directors and provides ongoing coaching, guidance, performance management, accountability, and professional development.
• Works with the Director of Residential to onboard, train, and orient new Assistant Directors and evaluates their performance and progress throughout the introductory period.
• Provides leadership and support during emergencies, staffing challenges, significant incidents, and other complex residential situations and assists leadership teams in developing and implementing appropriate plans for resolution.
• Develops and strengthens residential leadership teams by establishing clear expectations, promoting accountability, supporting effective decision-making, and fostering a positive workforce culture.
• Collaborates with Human Resources, the Director of Residential, and other agency leadership to identify staffing and training needs and strengthen staff development, recruitment, retention, and performance.
• Maintains a visible and accessible presence within residential programs through routine program visits, leadership meetings, audits, observations, and engagement with people supported and staff.
• Monitors program performance and identifies trends, risks, operational gaps, and opportunities for improvement while developing strategies to strengthen operations and prevent recurring concerns.
• Collaborates with Quality Assurance, Corporate Compliance, and residential leadership to ensure programs maintain regulatory compliance and meet applicable OPWDD, agency, and quality standards.
• Provides oversight of incident management and corrective actions, ensuring required immediate protections, safeguards, Plans of Corrective Action (POCAs), investigative recommendations, SIRC actions, and other follow-up requirements are completed accurately and within required timeframes.
• Reviews staffing patterns, staffing minimums, supervision needs, vacancies, overtime, and workforce trends to ensure programs are staffed safely and effectively while promoting responsible use of agency resources.
• Develops, reviews, and implements residential procedures, operational processes, tracking systems, and other tools to improve consistency, accountability, efficiency, and regulatory readiness across Residential Services.
• Collaborates with Facilities and Maintenance to ensure residential homes are safe, well maintained, and appropriate for the current and anticipated needs of the people supported.
• Receives and responds to concerns and feedback from people supported, families, and advocates and serves as a liaison with residential teams, Care Managers, and interdisciplinary team members to support appropriate resolution.
• Collaborates with Nursing, Clinical, Quality Assurance, Compliance, Human Resources, Facilities, Care Management, and other departments to address program needs and support residential initiatives.
• Supports admissions, transitions, relocations, and other significant changes within residential programs to ensure appropriate planning and coordination.
• Assists the Director of Residential with departmental planning, evaluation of program needs, development of priorities, implementation of strategic initiatives, and other related duties as assigned.
• Provides leadership, direction, and operational oversight across residential programs to promote safe, effective, person-centered, and consistent service delivery.
• Directly supervises Regional Assistant Directors and provides ongoing coaching, guidance, performance management, accountability, and professional development.

Requirements

• High school diploma or equivalent; relevant combination of education and experience in Human Services or a related field.
• Valid New York State driver’s license and ability to travel between residential program locations as required.
• Minimum of five (5) years of progressive supervisory or leadership experience within the Human Services field.

Preferred Qualifications/Skills:

• Prior OPWDD experience
• Demonstrated ability to coach, develop, and hold leadership staff accountable while promoting a positive and collaborative work environment.
• Strong organizational, decision-making, and problem-solving skills, including the ability to manage multiple priorities and respond effectively to complex or urgent situations.
• Prior experience working within OPWDD-certified programs or other regulated Human Services environments.
• Knowledge of OPWDD regulations, incident management, quality assurance, compliance, and person-centered practices.

Benefits

We offer great benefits including Paid Training, Health, Dental & Vision Insurance, Payment in Lieu of Health Insurance, Tuition Assistance, and Retirement Programs!

There are also opportunities to advance within our agency!