- Location
- Tunis, Tunisia
- Department
- IT
- Source
- Workday
Description
Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.
Role overview
As an experienced IT technician, you will independently support Murex users, resolve technical incidents and contribute to workplace technology projects. You will collaborate with specialist IT teams and vendors to provide secure, reliable services within agreed service levels.
Your responsibilities
- Diagnose and resolve incidents and service requests independently.
- Install, configure and support Windows 11 workstations, laptops, mobile devices, Microsoft 365 and peripherals.
- Support Intune and Configuration Manager/SCCM co-managed devices, including enrolment, compliance and policy remediation.
- Troubleshoot identity and endpoint-security technologies, including Active Directory, Entra ID, Windows Hello for Business, passkeys, Microsoft Authenticator, BitLocker
- Support remote-access solutions, including GlobalProtect, Citrix and VPN solutions.
- Configure and troubleshoot Microsoft Teams Meeting room equipment.
- Coordinate complex cases with specialist teams and vendors, contributing to root-cause analysis and incident prevention.
- Create and maintain procedures, knowledge articles and operational documentation.
- Share knowledge and assist less-experienced technicians when required.
- Contribute to workstation migrations, operating-system upgrades and security deployments—from testing and pilot phases through rollout and post-deployment support.
- Track assigned project activities, risks and user impacts, and communicate progress to relevant stakeholders.
- Participate in scheduled support-shift coverage.
Your profile
- 3 to 5 years of relevant experience in end-user, workstation or ServiceDesk support.
- Strong troubleshooting skills across Windows 11, Microsoft 365, hardware and peripherals.
- Practical knowledge of Intune, Configuration Manager/SCCM, endpoint compliance, Active Directory and Entra ID.
- Familiarity with Windows Hello for Business, passkeys, BitLocker, Windows LAPS and remote-access technologies.
- Experience with an ITSM platform such as ServiceNow.
- Experience contributing to endpoint, workplace or security projects, including testing, deployment and post-deployment support.
- Ability to manage incidents and project tasks independently, balancing priorities and deadlines.
- Strong analytical, documentation, coordination and communication skills.
- Fluency in French is mandatory.
- A good professional level of English is required for documentation and communication with international teams and vendors.
- An IT degree or equivalent practical experience