Field Service Technician III

Your Moneris Career - The Opportunity

As a Field ServiceTechnician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You'll oversee field operations and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location: You will be based in Edmonton and will work onsite at our merchant's location.

Reporting Relationship: You will report to the Team Lead, Field Operations

Salary Range: The base salary range for this position is between $40,000 - $47,000.

Your Moneris Career - What you'll do

• Troubleshoot problems related to several equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems.
• Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
• Install computers, printers, cash registers and points-of-sale systems and upgrade software.
• Develop and maintain great relationships with our merchants.
• Maintain organization of tools, equipment, materials, the company vehicle and the workplace.

Your Moneris Career - What you bring

• Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution
• A valid provincial driver's license.
• 1+ year of experience testing and solving issues relating to computing, network, or point of sale terminals (POS).
• Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).
• Efficient and calm when dealing with situations ranging from routine to emergency.
• Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance). Must also be available to work overnight shifts on installation projects.

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1
• RRSP matching & defined contribution pension plan
• Learning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance Program
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)
• Company vehicle, cell phone, laptop and industry specific tools provided
• Technical support 24/7 dedicated to our Technicians

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.