Hospital Administrator

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a confident Hospital Administrator with a passion for delivering outstanding service.

Cygnet Pindar House is our 22 bed Neuropsychiatric care and treatment service for men affected by acquired brain injuries. It is a safe and secure place to aid recovery as well as offering those diagnosed with a progressive neurological disease like Huntington’s Disease, a caring and longer term placement to support and help manage the progression of their symptoms.

The service is a modern purpose-built facility, designed specifically to provide a clinically-led evidence-based neuropsychiatric pathway for individuals presenting with behaviours that challenge. Our focus is to create a therapeutic rich environment to engage the men in our care and offer them the opportunity to maximise their independence.

Our in-house Neuropsychiatry interdisciplinary team are able to support those with complex physical health needs and we have bedrooms located on the ground floor for men with mobility impairments.

Our person-centred approach puts the individual at the centre of their care and discharge planning. The service offers a wide range of activities and facilities to promote independent function. Positive behaviour goals are focused on discharge planning to support service users to return to community living – either with support or independently.

Main Purpose of the Role. To provide high-level administrative, reporting, and tracking support to the hospital management and finance teams. The post holder ensures the site meets strict training and performance compliance frameworks.

Administration Contractual KPI Tracking: Monitor and maintain records for site-specific compliance requirements stipulated within ICB and NHS commissioner service level agreements (SLAs).

Clinical Governance Meeting Support: Coordinate logistics, compile briefing packs, and record

Mandatory Training Compliance & Matrix Management Commissioning Training Audits: Track, update, and manage the staff training matrix to ensure 100% compliance with Cygnet core requirements

Operational Finance Support & Billing Admin Accounts Receivable Liaison: Ensure accurate bed-occupancy data, funding configurations, and split-funding arrangements (between ICBs and Local Authorities) are correctly documented for the centralised Accounts Receivable function.

Manage Patient Accounts: Administer personal spending funds (Patient Monies) for long-stay, residential, or vulnerable patients, ensuring precise tracking of all deposits and withdrawals and complete regular audits

Data Management, Reports & Audits Information Governance: Maintain immaculate electronic and physical records in strict compliance with the Data Security and Protection and ICB publishing guidelines .Dashboard Compilation: Collate complex operational data to build comprehensive weekly performance reports, highlighting training drop-offs, billing variances, or overdue HR actions.

Manage Staffing Wages: Oversee and execute the end-to-end processing of wages for permanent, temporary, and agency staff. Timesheet Reconciliation: Review, verify, and approve digital and physical timesheets, actively resolving discrepancies or missing sign-offs with the management team. : Maintain strict adherence to working time directives and Cygnets policies, healthcare overtime regulations, Audit & Data Integrity: Conduct routine audits of timekeeping records and payroll databases to eliminate errors, prevent compliance issues and ensure accurate financial reporting.

Your day-to-day...
• Ensure HR systems are regularly maintained & updated
• Work with the HR teams & provide administrative support
• Ensure all HR records & systems are accurate & comply with the Data Protection Act
• Maintain employee personnel files & ensure they are fully compliant with CQC guidelines
• Proactively develop & implement robust systems across Cygnet
• Assist in the maintenance of employee data on Cygnet’s HR information system.

You are...
• An effective & experienced admin administrator in a healthcare setting or equivalent
• Genuinely driven with a desire to make a real difference in people’s lives
• An excellent communicator & a good team player
• Flexible, organised, able to prioritise workloads, solve problems & make decisions
• Calm under pressure & can work under your own initiative
• A strong written & verbal communicator with an eye for detail & excellent interpersonal skills
• Highly proficient in Microsoft Office, excel and workday

Why Cygnet? We’ll offer you…
• £29,100 Per Annum

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• “Cycle to work” scheme & employee discount saving.

Please note, successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply