Customer Service Executive

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

***This is a temporary role based in Noida, Uttar Pradesh, India to cover a period of maternity leave within the existing team***.

As a Customer Service Executive at Cengage, you will play a pivotal role in maintaining our reputation for world-class customer service. This opportunity is outstanding because you will be part of a team that is exceptionally dedicated to helping learners achieve their dreams through education.

What you'll do:

• Processing customer orders with flawless accuracy and within the defined turnaround time.
• Handling and resolving customer queries related to orders, invoices, shipments, returns, and other Customer Service matters.
• Processing Credit Notes and related documentation seamlessly.
• Collaborating with internal groups such as Sales, Warehouse, Finance, and Logistics to address and resolve customer-related issues.

Skills they will need here:

• Proven experience working in a customer service role.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with internal teams.
• Outstanding problem-solving abilities.
• Strict attention to detail and accuracy.
• Proficiency in handling customer service software and tools.
• Determination to meet and exceed customer expectations.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.