Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Automation DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying root causes and resolving problems efficiently to maintain system stability and performance. Collaboration with different teams to ensure seamless operations and continuous improvement is a key aspect of daily activities, along with documenting findings and solutions to support ongoing system reliability.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Maintain detailed documentation of incidents, troubleshooting steps, and resolutions to support knowledge sharing.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster skill development and knowledge transfer.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Automation DevOps, AWS or AZure (EKS, AKS, S3), Mircroservices (Java/Spring), IAC - Terraform, Scripts - Shell Scripts, YAML,CI/CD Harness or Jenkins or GitHub Actions
- Experience with infrastructure as code tools and automation frameworks related to cloud environments.
- Strong understanding of continuous integration and continuous deployment pipelines.
- Ability to troubleshoot complex system issues involving multiple integrated components.
- Familiarity with monitoring and alerting tools to proactively detect and address system anomalies.

Additional Information:
- The candidate should have minimum 3 years of experience in Cloud Automation DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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