L2 Production Support Engineer – Java/Python, Cloud, Agile & Technical Troubleshooting

Job Summary

Synechron is seeking an L2 Production Support Engineer with 4 years of experience in software development, technology platforms, and technical support. The role will support the analysis, troubleshooting, enhancement, and maintenance of technology solutions across platforms such as mobile, cloud, IoT, and blockchain. The successful candidate will work with cross-functional teams to understand technology requirements, investigate technical issues, support software delivery, review code, and help maintain solution quality. The role will contribute to business objectives through timely issue resolution, reliable technical support, effective documentation, and continuous improvement of software solutions.

Software Requirements

Required

• Strong understanding of technology platforms such as:MobileCloudInternet of Things (IoT)Blockchain
• Proficiency in one or more programming languages, including:JavaPythonNode.js
• Knowledge of the Software Development Life Cycle (SDLC).
• Knowledge of Agile methodologies.
• Experience with software development methodologies and tools such as:AgileScrumGitJIRAConfluence
• Experience participating in code reviews.
• Experience supporting technical issue resolution and software troubleshooting.
• Ability to develop technical specifications and detailed documentation.
• Experience working with cross-functional teams on technology requirements and solution delivery.

Preferred

• Hands-on experience supporting production applications across mobile, cloud, IoT, or blockchain environments.
• Experience with more than one of the listed programming languages.
• Experience with software deployment, monitoring, incident investigation, and release support.
• Experience recommending new technology trends or advancements for existing solutions.
• Experience supporting automated testing and quality assurance activities.
• Experience improving technical documentation, support procedures, and development processes.

Overall Responsibilities

• Work closely with cross-functional teams to understand technology requirements and design solutions that meet business needs.
• Provide L2 technical support by investigating, troubleshooting, and assisting with the resolution of application and technology issues.
• Develop technical specifications and detailed documentation for new features, enhancements, support procedures, and technical resolutions.
• Write, test, and deploy software solutions or enhancements as required by the project.
• Stay current with technology trends and advancements across mobile, cloud, IoT, blockchain, and related platforms.
• Suggest practical ways to incorporate relevant technology improvements into existing solutions.
• Conduct code reviews to support code quality, maintainability, and adherence to development standards.
• Participate in the resolution of technical issues and provide technical support to team members.
• Collaborate with testing teams to ensure software solutions are thoroughly tested and meet defined quality standards.
• Support SDLC activities, Agile delivery practices, release coordination, and production support processes.
• Prioritize incidents, enhancement requests, defects, and technical tasks according to business impact and agreed service expectations.
• Contribute to reliable, maintainable, and resource-efficient solutions through appropriate design, troubleshooting, and optimization practices.

Technical Skills (By Category)

Programming Languages

Essential

• Proficiency in one or more of the following:JavaPythonNode.js
• Ability to read, analyze, modify, test, and troubleshoot application code.
• Understanding of programming practices that support maintainability, reliability, and efficient issue resolution.

Preferred

• Working knowledge of two or more of the listed programming languages.
• Experience developing scripts or utilities for troubleshooting, monitoring, testing, deployment, or support automation.

Databases/Data Management

Essential

• Ability to investigate application issues involving data access, data processing, or data integrity where relevant to the supported solution.
• Understanding of data-related considerations when troubleshooting software and technology platforms.

Preferred

• Experience supporting applications that use relational or NoSQL databases.
• Experience analyzing logs, data flows, records, or system outputs to identify technical issues.
• Experience supporting data validation, reconciliation, or production data-quality activities.

Cloud Technologies

Essential

• Strong understanding of cloud technology platforms and infrastructure.
• Ability to support applications operating in cloud environments.
• Understanding of cloud-related application dependencies, deployment considerations, and technical troubleshooting.

Preferred

• Hands-on experience with cloud application support, monitoring, deployment, or incident resolution.
• Experience supporting cloud-based solutions across development, testing, and production environments.
• Experience identifying opportunities to improve cloud resource efficiency and solution sustainability.

Frameworks and Libraries

Essential

• No specific framework or library is identified as mandatory.
• Ability to work with the frameworks and libraries used by the supported mobile, cloud, IoT, blockchain, or software development solution.
• Ability to assess code and technical dependencies during troubleshooting and code reviews.

Preferred

• Experience with application frameworks associated with Java, Python, or Node.js.
• Experience supporting framework upgrades, dependency changes, or application enhancements.

Development Tools and Methodologies

Essential

• Software Development Life Cycle (SDLC).
• Agile methodologies.
• Scrum practices.
• Git.
• JIRA.
• Confluence.
• Code reviews.
• Software testing and deployment.
• Technical documentation.
• L2 technical support and issue resolution.
• Cross-functional collaboration and project planning.

Preferred

• Experience with incident, problem, and change-management processes.
• Experience with application monitoring, log analysis, release support, and production validation.
• Experience with support automation and continuous improvement initiatives.
• Experience working with tools for build, testing, deployment, monitoring, and service management.

Security Protocols

Essential

• Apply secure development and support practices when working with application code, technology platforms, system access, and production environments.
• Protect credentials, business data, application information, and technical documentation.
• Consider access control, data protection, secure configuration, and appropriate handling of production information during troubleshooting and deployment activities.

Preferred

• Experience supporting security requirements in mobile, cloud, IoT, or blockchain solutions.
• Experience identifying and resolving security-related application or configuration issues.
• Familiarity with security checks integrated into development, testing, and deployment processes.

Experience Requirements

• 4 years of experience in software development, technology support, production support, or a related technical role.
• Experience with one or more of the following technology areas: mobile, cloud, IoT, or blockchain.
• Experience with software development methodologies and tools, including Agile, Scrum, Git, JIRA, and Confluence.
• Experience working with cross-functional teams and participating in code reviews.
• Experience writing, testing, deploying, troubleshooting, and supporting software solutions.
• Industry-specific experience is not mandatory; experience supporting enterprise technology platforms is preferred.
• Candidates may also qualify through an equivalent combination of relevant professional experience, technical training, certifications, and demonstrable capability in software development or production support.

Day-to-Day Activities

• Participate in daily stand-up meetings, project planning sessions, support discussions, and collaboration with cross-functional teams.
• Analyze business and technology requirements, design solutions, write or modify code, and support testing and deployment activities.
• Participate in code reviews, investigate technical issues, provide L2 support, and document solutions, specifications, and operational procedures.
• Prioritize support and development tasks, make implementation decisions within established standards, and escalate risks affecting service quality, security, or delivery.

Qualifications

• A bachelor’s or master’s degree in Computer Science, Information Technology, or a related field is required; equivalent relevant education and professional experience may be considered.
• 4 years of experience in software development, technology support, or a related technical discipline.
• Demonstrated experience with one or more of Java, Python, or Node.js, along with SDLC, Agile methodologies, Git, JIRA, and Confluence.
• Certifications in cloud, software development, Agile delivery, cybersecurity, IoT, blockchain, or related technology areas are preferred but not mandatory.
• Maintain continuous professional development in relevant technology platforms, programming, production support, troubleshooting, Agile delivery, and modern software engineering practices.

Professional Competencies

• Apply structured analytical thinking and problem-solving to investigate technical issues, identify root causes, and support effective resolutions.
• Collaborate effectively with cross-functional teams and provide practical technical support to team members.
• Communicate technical concepts, requirements, risks, progress, and resolutions clearly in written and verbal formats.
• Adapt to new technologies, changing requirements, evolving support priorities, and different technology environments.
• Identify opportunities to improve software quality, support processes, automation, maintainability, and the use of emerging technologies.
• Take initiative, prioritize incidents and development tasks, manage time effectively, and meet agreed delivery and support commitments.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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