- Location
- San Jose, Plaza Real Cariari, Costa Rica
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Education
- High School
- Source
- Workday
Description
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
Job Overview
Logistics Service Representative III works on programs related to customer satisfaction or return of defective materials from end customers. He/she/they will work in one of the following areas:
Contacting suppliers to register and configure their accounts with the client's network.
Assisting suppliers to process e-invoices.
Addressing suppliers’ issues to the respective teams.
Administrating assigned workload in client systems.
Additional tasks related to enabling the revenue for the client via the supplier’s behaviors.
The Logistics Service Representative III supports all quality assurance efforts and program criteria.
Responsibilities & Duties
Perform/handle outbound or inbound customer and/or client communications.
Interact with customers via various methods of communication.
Processes all RMA requests from customers who use warranty partner equipment.
Utilize clients third parties to provide the entitled service.
Follow established escalations rules for any SLA at risk.
Informs the client about the development of their requests.
Performs all necessary actions and closes requests with the consent of the client.
Resolve first level escalations.
Update applicable Program Database(s) accurately.
Handle any customer escalations and requests in accordance with OnProcess Technology policies.
Escalate data or program specific issues to appropriate level of management.
Meet or exceed key performance standards and quality objectives.
Work as a team in partnership with the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals.
May be responsible for multiple programs and working cross-functionally through programs.
Reporting actual or suspected security and/or policy violations/breaches to an appropriate authority.
Ad-hoc duties and special projects.
Qualifications
8+ months of customer service experience within a Contact Center
Attention to detail and accuracy
Advanced English in written and spoken form (B2+)
Strong written, verbal and interpersonal communication skills
Experience with using and maintaining a database
Well versed in various Microsoft Office Suite programs
Education/Certification(s)
High School Diploma or equivalent
Physical Requirements
Must be able to operate computer equipment, attend meetings, communicate on calls, exchange information, and identify the needs in order to meet and full the requirements of this position.
What we offer
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
