Sr. Customer Quality Engineer - Aftermarket, Wholesale & Distributors

Position Title: Sr. Customer Quality Engineer - Aftermarket, Wholesale & Distributors

Function: Engineering — General Engineering

Managerial Level: Professional (individual contributor, 0 direct reports)

The Role

This senior role serves as the regional customer quality owner for all Battery plants in Mexico supporting Aftermarket, Wholesale and Distributor customers. The position coordinates customer quality performance, response discipline, problem-solving governance and escalation management across the battery manufacturing network and distribution interfaces, protecting customer satisfaction, warranty exposure, business continuity and the reputation of the Mexico region.

What You’ll Do (Impact Areas)

- Coordinates and governs cross-plant customer quality strategy for Aftermarket, Wholesale and Distributor channels, ensuring consistent priorities, standards and execution across all battery plants in Mexico.

- Acts as a senior technical authority in advanced problem solving, customer communication and escalation response, aligning plants on containment, 8D discipline, root-cause elimination, lessons learned and recurrence prevention.

- Influences plant, commercial, Customer Care, warranty, supply chain and distribution leadership to improve field performance, reduce claims and strengthen regional quality maturity.

What Success Looks Like

• Improved customer trust and faster response discipline across Aftermarket, Wholesale and Distributor channels.
• Reduction in recurring claims, PPM, warranty exposure and customer escalations.
• Consistent, high-quality 8D responses and verified effectiveness of corrective actions.
• Cross-plant deployment of lessons learned and visible improvement in systemic issues.
• Recognition as a senior technical advisor for customer quality and problem solving in the Mexico battery organization.

Core Competencies

·Senior Customer Quality Leadership

·Regional Multi-Site Coordination

·Advanced Problem Solving: 8D, Shainin / Red X, DMAIC

·Customer and Executive Communication

·Warranty / Field Failure Analysis

·Risk Assessment and Containment Governance

·Influence without Authority

·Cross-Functional Collaboration

·Data-Driven Decision Making

·Change Leadership and Lessons Learned Deployment

What You Bring (Qualifications)

Required

• Bachelor’s degree in Mechanical, Industrial, Chemical, Electronic Engineering or related technical field.
• 10+ years of progressive experience in Quality, Manufacturing, Customer Quality or Operations, preferably in automotive manufacturing.
• Strong experience with customer escalations, warranty / field claims, multi-site coordination and advanced problem solving.
• Experience influencing senior plant and commercial stakeholders without direct reporting authority.
• Battery manufacturing process knowledge preferred.
• IATF 16949 and Quality Management System knowledge.
• Automotive Core Tools: APQP, PPAP, FMEA, MSA, SPC.
• 8D, Shainin / Red X or equivalent advanced problem-solving methods.
• Warranty analytics, customer complaint management, containment and risk management.
• English - 90% proficiency / business fluent required.
• Based in Mexico. Travel required across battery plants, distribution locations and customer sites as needed. Availability to support urgent customer escalations or operational contingencies.

Work Model & Travel

• Global geographical scope.
• Professional-level individual contributor role (0 direct reports) that leads through influence across engineering disciplines.
• Work model and travel per project, assessment, and customer delivery needs.

Our Commitment to You

Join the global leader in energy storage and become the guardian of product integrity across the full system lifecycle — with the scale, stability, and purpose of a company shaping the future of sustainable transportation.

• Own configuration integrity on complex, safety-critical battery programs with genuine influence over release and milestone decisions.
• Grow your systems engineering, governance, and assessment expertise in a culture built on grit, ingenuity, and passion.
• Contribute to a sustainability mission that recovers, recycles, and reuses up to 99% of battery materials.
• Join a company recognized as one of 2024’s World’s Most Ethical Companies by Ethisphere — for the second consecutive year — with comprehensive benefits and development programs.

About Clarios:

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF). 

To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Equal Employment Opportunity:
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [email protected].

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.