Dispatcher

Description

SUMMARY

Provide current information and support to Field Technicians and deliver superior service to Madison’s customers.

Training Schedule - Monday - Friday 8-5

Permanent shift - Monday - Friday 11-8 with possible 1/2 days on Saturday's

DUTIES & RESPONSIBILITES

•  Participate in daily conference calls and report work status for the day.
•  Respond to customers – exit calls, not home, verifications of cancellations/reschedules. Escalate customer issues to supervisors/managers as needed. 
•  Perform data entry using software and web based programs, create written logs – Tech billing codes, CSG notes, daily reports and accurately creates and maintains all recordkeeping.
•  Responsible for providing accurate information to field technicians and delivering consistent, accurate customer service. 
•  Reassign work to available Technicians timely to meet On Time goals.
•  Follow all required company safety rules.
•  Other duties as assigned.? 

PGM1

Requirements

SKILLS

•  Must be - able to display professional behavior, organized, responsive and resourceful. Ability to communicate effectively with employees throughout the organization.  
•  Ability to read and interpret operating instructions and procedures, write routine reports and correspondence. Execute tasks timely in a fast-paced environment. 
•  Possess basic mathematical skills, common sense understanding and the ability to resolve problems in standardized situations. 
•  Be self-directed and able to manage time efficiently.

EDUCATION / QUALIFICATIONS

•  High School Diploma or GED preferred, 1 month to 3 months related experience/training, or equivalent combination of education and experience.  
•  Computer proficiency; MS Word & Excel and internet browsers.
•  Must possess the ability to work at a computer station for several hours indoors. 

PHYSICAL REQUIREMENTS

•   Must be able to work in in a climate controlled, office environment.
•  Vision must be good or corrected to normal to perform normal job duties.
•  Hearing must be good to have the ability to understand information to perform job duties.
•  Ability to read and write English in order to process paperwork.
•  Sitting for extended periods of time.
•  Manual dexterity needed for key boarding and other repetitive tasks.