Driver Helper

Description

Job Title: Driver Helper         Employment Type:  Full Time 

Reports to: Logistics Supervisor        Location:  All locations 

Department:  Logistics 

Job Summary: 

The Driver Helper’s responsibilities include loading and unloading products by hand or by use of hand trucks, collecting all rejected products upon approval by customer service, and ensuring that the delivery vehicle is always clean. The driver helper is responsible for building and maintaining solid inter-departmental relationships to ensure effective communication. The Driver Helper must follow all company safety practices. The driver helper will effectively engage with clients and customers to ensure that their expectations are met.

Duties / Responsibilities:

• Loading and unloading company products.

• Assisting drivers to find delivery locations.

• Compiling accurate delivery records and reports.

• Reporting all delivery-related problems to senior staff.

• Effectively communicating with clients and customers to resolve complaints.

• Liaising with the main office or the warehouse logistics team to notify the driver of any changes to daily routes.

• Assisting with the unloading of the delivery vehicle at the end of each shift.

• Obtaining clients’ and customers’ signatures as an acknowledgment of having received the delivered products.

• Ensuring that all safety policies and procedures are adhered to.

• General warehouse and other duties as assigned.

Requirements

Required Skills and Competencies:

• Attention to detail and quality control

• Cooperative and team-oriented attitude

• Ability to work in a fast-paced environment

• Ability to read, write and comprehend simple instructions

• Must be dependable, able to follow instructions and respond to management direction.

• Must always present a professional appearance and possess a strong work ethic.

Education and Experience:

• High school diploma 

• Proven experience working in warehousing, manufacturing, or production.

• Proven customer service experience (preferred)

Performance Measures:

• Safety records 

• Quality results– status of maintenance work, turnaround time and repair quality 

• Cleanliness of work areas 

• Time/management/attendance 

• Completion and acceptable results of scheduled training 

• Completion of assigned goals by the end of each year

• Safeguard all Compliance Regulations (HIPPA, PHI, Financial Data, Security, etc.)

• Safety and compliance 

• Service 

• Cost and technology utilization

• Behavioral performance 

Physical Requirements and Working Conditions:

• Prolonged periods of sitting in a truck while in traffic or standing while loading/unloading the truck.

• Must be able to lift 30 - 50 pounds at a time.

• Ability to handle physical workload, loading, unloading, pushing, pulling, stretching and bending.

• Must be available to work an extended work week.

• Must be available to work weekends or on-call when required.