Customer Service Representative - German Speaker

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific is seeking a highly motivated and skilled German-Speaking Customer Service Representative to join our team in Budapest, Hungary. In this position, you will play an important role in providing exceptional customer support to both internal and external customers. You will be accountable for handling various tasks such as administration and order management while supporting our German-speaking customers.

Key Responsibilities

• Collaborate with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues in a timely manner.
• Provide professional customer support to German-speaking customers via email, and other communication channels.
• Become proficient in using our Customer Relationship Management (CRM) systems to efficiently handle and manage customer interactions.
• Closely adhere to company policies, operational procedures, and departmental training guidelines to ensure consistent delivery of exceptional service.
• Monitor and achieve daily, weekly, and monthly key performance indicators (KPIs) to measure and enhance service delivery.
• Actively participate in efficiency and productivity initiatives to drive overall team performance.
• Take on additional assignments and projects as needed to support business objectives.
• Maintain a high level of data accuracy and quality through careful attention to detail and effective use of business systems.
• Assess individual customer requirements and coordinate with appropriate partner departments to ensure excellent service delivery.

Skills

• Demonstrate high integrity and compliance in all aspects of the role, building trust and confidence with customers and colleagues.
• Display exceptional attention to detail and accuracy, ensuring flawless execution in all customer interactions.
• Possess strong problem-solving skills and the ability to multitask effectively in a fast-paced environment.
• Exhibit self-motivation, enthusiasm, a positive attitude, and strong teamwork skills.
• Fluency in both German and English, with excellent communication skills to effectively convey information and resolve customer inquiries.
• Possess strong interpersonal skills and the ability to effectively prioritize workload to meet goals and exceed customer expectations.
• Exercise sound judgment in a customer-focused role, making sound decisions to ensure customer satisfaction.
• Take initiative in daily routine tasks and system issue resolution, proactively seeking solutions to meet customer needs.
• Be proficient in Microsoft Office applications, effectively utilizing technology to support customer service activities.

Experience

• Previous customer service experience is preferred, particularly in an SSC, multinational, or office environment. However, fresh graduates are also encouraged to apply, as we value a diverse range of experiences.
• Experience with ERP systems is preferred but not essential, as training will be provided to ensure success in the role.

Education

• High school diploma or equivalent is required. Relevant work experience will also be considered, making this opportunity accessible to a wide range of applicants.

Working Conditions

• This position primarily involves computer-based work, including repetitive typing and regular use of multiple displays. Other physical demands are typical of an office environment, ensuring a comfortable and productive workplace.
• Benefits will be discussed during the initial stages of the interview process.