Client Support Specialist- HYBRID

Description

AFG is seeking a motivated, organized, and detail-oriented Client Support Specialist to support our financial advisory clients and deliver an exceptional client experience. This role serves as a key point of contact for clients, providing support across several client-facing software platforms, assisting with new client onboarding, and helping ensure a smooth and efficient service experience.

The Client Support Specialist will work closely with an experienced and knowledgeable team that prides itself on building strong relationships and consistently exceeding client expectations. The ideal candidate is professional, customer-focused, and comfortable managing multiple priorities while maintaining a high level of accuracy and attention to detail.

This position offers a hybrid work schedule, with required time spent in AFG's Pittsburgh, Pennsylvania office during onboarding and training, as well as periodically for team meetings, special projects, or business needs. This position reports to the Manager of Operations.

A typical day may include, but not limited to, a mix of the following tasks:

Client Support:

• Responds to client help requests for eMoney, Wealthscape/Fidelity.com, and the client portal. Answers client questions regarding software navigation and functionality via phone or email.
• Collaborates with Financial Paraplanner to link client financial accounts in eMoney.
• Responds to client requests for statements, tax forms, and other financial documents. Connections clients to appropriate team members for assistance as needed.
• Gathers client tax documents; uploads to CPA/Accountant/business partner portals or via other secure methods.
• Requests annual tax return documents from clients’ CPA/Accountant/business partner via phone and email. Enters updated tax information into CRM. Maintains tracking spreadsheets.

New Client Onboarding:

• Onboards new clients in Engage, eMoney, and Black Diamond databases; creates client electronic folders and relationships.
• Prepares, reviews, and send the new client proposal, contract, and compliance documents to prospective clients. Tracks proposals and information received from clients in the CRM system. Monitors the status of prospective clients and updates advisors as needed.
• Schedules client Case and/or Implementation Plan meetings, data sessions, and ad hoc meetings via Zoom or in person in Outlook calendars.

Practice Support:

• Completes annual retainer project by tracking payments received and following up with clients as needed.
• Maintains annual Mainstar Account fee replenish project. Includes preparing client paperwork for Client Service Associates.
• Assists with gathering client tax documents for disbursement to clients and their accountants, uploads to CPA and business partner’s electronic portals or via other secure methods.
• Participates in annual tax return requests from client’s accountants throughout the year; updates various data in Engage; manages list of requests and returns on extension.
• Assists with advisors’ travel arrangements and logistics including booking airplane travel, rental car, and hotel accommodations. Collaborates with team’s Scheduler.

Requirements

You might be a great match if you have:

• Associate’s Degree and at least two years of related experience, or five years in a similar role.
• At least two years of customer service-related work experience.
• Previous work experience in the financial services is preferable.
• Client Service experience within an Investment Firm/RIA Firm.
• Strong Microsoft Office skills, with specific focus on Excel and Teams.
• Ability to ensure the confidentiality of client data.
• Strong attention to detail with high level of accuracy, initiative, and follow-through.

What AFG Offers:

• A comprehensive benefits package that includes medical (2 plan options), dental, vision, core and buy-up life insurance, short and long-term disability coverage and company funded flexible spending accounts.
• Generous paid time off program.
• A best-in-class 401K plan with online planning and reporting tools.
• Wellness program with additional time off rewards.
• Easily accessible office with free parking for onsite days.

 Allegheny Financial Group, is an SEC-registered investment advisory firm that offers clients guidance in every aspect of their financial life, including financial planning, portfolio management, market analysis, risk management, and business and estate planning. As a firm that pioneered financial planning in Pittsburgh, Allegheny has earned clients' trust for over 49 years with a high degree of personal attention combined with specialized knowledge, an integrated team-based approach, and first-class market research. For more information, go to Allegheny Financial Group