Product Manager, Technical - Customer Information Domain

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Are you ready to join the Un-carrier movement?
This role is essential for managing technical products that meet specific business goals and customer needs within the organization. It involves leading the product lifecycle, including vision, strategy, technical delivery, and partner collaboration to ensure successful outcomes. The role requires balancing customer insights, technical feasibility, and business goals to prioritize and deliver product features effectively. Success is measured by product performance, customer happiness, and the ability to drive growth through innovative solutions. The work impacts the organization by enabling cross-functional teams to deliver products that improve customer experiences and achieve business results.

This role supports T-Mobile's Customer Information Domain, a core customer platform providing customer information and data capabilities across brands, channels, and lines of business. The product portfolio includes capabilities supporting customer identity, lifecycle management, segmentation, eligibility, customer interactions, fraud prevention, real-time data delivery, and continued platform modernization. Because these capabilities support critical customer and business transactions, reliability, resiliency, data quality, and technical scalability are important product considerations.
We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

• Be responsible for the end-to-end product lifecycle by defining vision, strategy, and roadmap to align with business and technical goals, including customer data and platform capabilities.
• Conduct market and customer research to see opportunities and advise product decisions based on data analysis and customer feedback, while partnering with engineering teams on technical discovery and feasibility.
• Translate product strategy into detailed features and user stories, managing the product backlog to support Agile development teams with clear priorities and acceptance criteria.
• Collaborate with cross-functional teams and partners to coordinate release schedules and ensure timely product delivery, including alignment on dependencies, data contracts, and service expectations where applicable.
• Partner with engineers and solution architects to understand system design, evaluate technical tradeoffs, and incorporate architecture, security, performance, availability, and scalability considerations into product decisions.
• Monitor product performance and quality in production, addressing defects and driving continuous improvement, with attention to reliability, data accuracy, adoption, and customer or business outcomes.
• Support Agile delivery by maintaining a healthy, prioritized backlog, handling product dependencies, and participating in planning and delivery activities.
• Find opportunities to apply data, automation, AI-assisted capabilities, or other new technologies when they improve customer outcomes, product efficiency, or engineering productivity.
• Create clear product requirements and documentation that communicate product capabilities, expected outcomes, and technical considerations to engineering teams and interested parties.
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
• 3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment. (Required)
• 5+ years of relevant Product Management experience in an agile software product development environment. (Required)

Knowledge, Skills and Abilities:

• Agile SDLC (Required)
• Analytical Thinking (Required)
• Backlog Management (Required)
• Customer-Focused (Required)
• Product Management (Required)
• Product Requirements (Required)
• Product Specifications (Required)
• Solution Architecture Design (Required)
• Stakeholder Management (Required)
• Technical Design Documentation (Required)

Preferred Qualifications:

• Experience handling technical products involving APIs, distributed systems, real-time data, data pipelines, or high-availability enterprise platforms.
• Familiarity with customer data capabilities such as identity management, customer lifecycle orchestration, segmentation, eligibility, authentication, fraud prevention, or customer interaction platforms.
• Experience working with cloud platforms such as AWS and with modernization initiatives involving cloud migration or legacy-system retirement.
• Familiarity with event-driven architectures, relational or NoSQL data platforms, observability tools, or enterprise-scale data services.
• Experience evaluating product and technical tradeoffs involving system reliability, resiliency, security, performance, scalability, and data quality.
• Experience using AI-assisted tools or applied AI capabilities to support product discovery, requirements development, analysis, automation, or engineering productivity.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $118,910 - $214,360

National Base Pay Range: $103,400 - $186,400

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ361127¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.