Assistant General Manager

We’re seeking a dynamic Assistant General Manager to help lead a premier, strategically located hotel in the Lakeland-Winter Haven Area. This property is a tranquil retreat where the whole family can relax after a fun-filled day of adventure. Overlooking a scenic lake, this award-winning hotel offers unparalleled access to countless nearby destinations. The ideal candidate will support the General Manager in all aspects of hotel operations, with a primary focus on guest experience, rooms division, and operational leadership. If you are an accomplished hospitality professional ready to step into a key leadership role, this is an exceptional opportunity to drive performance, guest satisfaction, and growth within a thriving hospitality group.

Compensation Package: $60,000–$65,000 (Commensurate with experience) + Health Insurance, 401(k) with match, Mileage Reimbursement, & PTO!
Relocation expenses will be provided on a case-by-case basis.

Requirements

• College degree in Hospitality Management or a business field, or a minimum of 3 to 5 years of hotel supervisory or management experience.
• Proven track record in hotel operational leadership with a strong ability to manage, motivate, train, and direct staff.
• Solid understanding of hotel operations, guest services, financial management, labor costs, cash handling, and property-level expenses.
• Technical expertise in front desk operations, guest registration, reservations, and night audit procedures.
• Excellent communication, interpersonal, and customer service skills with an enthusiastic, outgoing personality.
• Proficiency in property management systems, daily/monthly audits, and software such as MS Word, Excel, and Outlook.
• Knowledge of hotel technical and maintenance aspects with a keen eye for detail and quality standards.
• Flexibility to work varied hours, including early mornings, late evenings, weekends, and holidays based on hotel occupancy and special events.
• Ability to meet physical requirements of a normal office/hotel environment, including sitting, stooping, bending, and lifting up to 20 lbs.

Responsibilities

• Support the General Manager in overseeing day-to-day hotel operations across departments, acting as Manager on Duty (MOD) and stepping in for the GM when needed.
• Direct, hire, train, schedule, and supervise front desk, guest services, and night audit team members.
• Resolve guest issues promptly and professionally to consistently exceed expectations.
• Work closely with Housekeeping, Food & Beverage, and Maintenance departments to maintain clear communication regarding guest needs and room availability.
• Monitor labor costs, departmental expenses, purchase orders, invoices, and daily time reports.
• Enforce and maintain cash handling procedures, bank deposits, guest security, and safety standards.
• Review daily audit reports, correct discrepancies, and process end-of-month financial reports.
• Inspect rooms and public areas daily to ensure exceptional cleanliness, safety, and physical quality standards.
• Conduct regular department staff meetings to maintain clear communication across all operational shifts.
• Cover front desk, night audit, or operational shifts as needed based on occupancy and staffing needs.

This position won't be open long. If you are interested in learning more, please apply today!

Click here to apply online