About the Role:

Grade Level (for internal use):

08

Role Scope

This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

 

What You’ll Do (Key Responsibilities) 

• Decipher client question and perform research to provide solution.
• Provide professional, timely and quality support to customer queries.
• Deliver on expected productivity and timeliness targets.
• Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset).
• Red flag any area which can impact the BAU.
• Contribute towards process improvement through RCA.
• Contribute towards reducing client question through KB articles and identifying pattern of client questions.
• Take complete ownership of client question and liaise with multiple teams in order to resolve the client question
• Manage workflow of client questions independently. 
• Proactively looking for areas to improve overall client experience. 
• Proactively looking for procedure/ audit suggestions. 
• Involve in Training, and Mentoring on processes and procedures
• Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence. 
• Be the advocate of the voice of customer and report key insights/trends.
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

 

How Impact Will Be Measured (Success Metrics)

• Maintain assigned KPIs.
• Collaborate with Ops and Steward to deliver highquality rootcause analysis (RCA) with clear and actionable insights.
• Demonstrate consistent anomaly detection volume, identifying meaningful patterns early.
• Show reduction in clientreported errors through improved data checks and issue prevention.
• Contribute to closure of process gaps and adoption of qualitybydesign improvements that reduce recurring defects.

 

For This Role You'll Need to Have (Skills & Competencies)   

• 4-5 years of experience in financial services/investment management
• Good oral and written communication skills.
• Client first focus and mindset
• Expert knowledge of company and security identifiers such as LEI, DUNs, ISIN, CUSIP, SEDOL etc.
• Knowledge of KYC/AML/Third Part Risk Management/Cross Referencing Products or collection knowhow
• Product knowledge of Factset/Capital IQ & Capital IQ Pro/Bloomberg will be desirable
• Vendor/Client/Product Interaction Exposure/Experience will be an added advantage
• Critical thinking and problem solving.
• Responsible tasking
• Proactive approach
• Professional agility
• Time Management
• Team Player
• Attention to detail
• Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments.
• Flexible to adapt to various work environments. 
• Flexible to work in rotational night shifts
• Ability to work with multiple teams

 

 

Preferred Education & Experience

 

• Education – Graduate/postgraduate in finance/MBA
• Advance Proficiency of MS Excel
• Proficiency of SQL (Sequel)
• Sound knowledge of technical skills, such as SQL (Sequel)
• Knowledge of Power BI, Tableau will be an added advantage. 
• Basic Knowledge of Lean concepts is desirable.

 

Key Interfaces & Interactions

 

• Data Research & Operations Team
• Product Teams
• Technology Teams
• Data Stewards

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group)