- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Department
- IT
- Seniority
- Senior
- Education
- Bachelor
- Source
- RecruiterFlow
Description
Location: BGC or Mandaluyong
Work Setup: Hybrid, 3 Days WFH and 2 Days Onsite
Compensation Flexibility: Open to negotiation for highly qualified candidates.
KEY RESPONSIBILITIES
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Design, develop, customize, and maintain ServiceNow applications using JavaScript, GlideScript, and ServiceNow platform APIs.
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Build, enhance, and support ServiceNow modules, including IT Service Management (ITSM), HR Service Delivery (HRSD), Finance, and other applications based on business requirements.
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Design and implement integrations with third-party systems using REST and SOAP APIs.
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Optimize database queries, workflows, and application configurations to improve system performance, scalability, and reliability.
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Conduct code reviews, enforce development standards, and promote maintainable, high-quality code.
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Lead the preparation of deployment runbooks and coordinate application deployment activities.
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Troubleshoot complex technical issues, perform root cause analysis, and provide production support.
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Configure and develop Now Assist and other AI-related ServiceNow capabilities to support business and operational requirements.
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Collaborate with functional teams, business analysts, and other technical stakeholders to clarify implementation requirements and translate them into technical solutions.
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Work independently while contributing to team objectives, technical discussions, and continuous improvement initiatives.
REQUIRED QUALIFICATIONS
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5–8+ years of ServiceNow development experience.
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Advanced proficiency in JavaScript, GlideScript, and REST/SOAP APIs.
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Strong knowledge of ServiceNow application development, customization, and platform capabilities.
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Hands-on experience with multiple ServiceNow modules, particularly ITSM.
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Experience with Now Assist and AI-related configuration or development within the ServiceNow platform.
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Strong understanding of ServiceNow ITSM and the Common Service Data Model (CSDM), with a developer-focused background rather than a business-user profile.
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Strong debugging, troubleshooting, and problem-solving skills.
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Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
PREFERRED QUALIFICATIONS
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ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) certification.
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Experience working with Agile software development methodologies.
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Experience supporting production deployments, preparing runbooks, and maintaining enterprise ServiceNow applications.
REQUIRED SKILLS & TECHNOLOGIES
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ServiceNow Development: Application development, platform customization, scripting, and module enhancement.
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Programming & Scripting: JavaScript, GlideScript, and ServiceNow platform APIs.
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ServiceNow Modules: ITSM, HRSD, Finance, and other relevant ServiceNow applications.
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ITSM Architecture: ServiceNow ITSM, Common Service Data Model (CSDM), and developer-focused platform implementation.
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Integration Technologies: REST APIs, SOAP APIs, and third-party system integrations.
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AI Capabilities: Now Assist and AI-related ServiceNow configuration and development.
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Performance & Quality: Database query optimization, workflow optimization, code reviews, debugging, and development standards.
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Deployment & Support: Runbook preparation, deployment coordination, production support, and root cause analysis.
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Development Methodologies: Agile practices, cross-functional collaboration, and continuous improvement.