- Location
- Temple, TX
- Workplace
- Onsite
- Type
- Full-time
- Department
- Managed Services
- Seniority
- Manager
- Source
- Lever
Description
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
The Manager, Managed Services provides administrative and operational leadership to a large team of analysts, account managers, supervisors, and other service professionals who process customer financial transactions using PDI’s proprietary software.
This role oversees daily service delivery, team performance, documentation, resource planning, and operational efficiency while ensuring work is completed accurately and on time. The Manager will build a positive team culture centered on collaboration, accountability, customer service, and continuous improvement.
This position is based onsite in Temple, Texas and requires prior experience directly managing hourly employees.
Skills
ComplianceCustomer Service