Senior Manager, Area Operations - Last Mile

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Manager, Area Operations at RXO, you will have P&L responsibility for an assigned area and manage all aspects of operations and continuous improvement at your assigned Last Mile Hubs (LMH) within the area. You will lead a team of Site Leaders, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. You will also work closely with sales to drive business growth to the LMHs in your region.

What your day-to-day will look like:

• Drive operational excellence across your area through quality, operational efficiency, customer satisfaction and financial performance. Partner closely with operations excellence, and leadership teams to ensure focus is on continuous improvement across all aspects of the business and within business processes.
• Oversee and achieve budgetary P&L goals and capitalize on opportunities to outperform expectations of area financial performance.
  Rigorously set and track performance metrics and KPIs to inform decisions and proactively manage the financial performance expectations. Utilize metrics to inform decisions, ensuring compliance.
• Focus on claims management, quality, safety and security, and engagement. Demonstrate accountability.
• Continuously review and audit site performance to ensure they reflect the RXO promise of quality, service, safety, and security. Focus on monthly LMH site audit processes and create site action plans to ensure engagement, site and facility conditions are in line with organization expectations. Ensure all area LMH KPI’s are met or exceeded to include but not limited to VOC, inventory management, carrier compliance, claims management.
• Lead a team of site leaders and drive accountability to operational efficiency, customer service and contractor procurement. Champion the professional growth of LMH teams ensuring they are equipped, inspired, and empowered through continuous coaching.
• Work closely with the L&D team to ensure site training remains relevant and completions up to date.
• Work with national sales team to facilitate new avenues of growth.
• Develop an understanding of the assigned area, including competitors and socioeconomic trends.
• Fulfill supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

At a minimum, you’ll need:

• 5 years of leadership in operations, delivery, distribution logistics or facility/warehouse management.
• Strong Fluency using Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint and Teams
• Effective organizational, leadership and presentation skills
• Strong business focus with demonstrated ability to act in partnership with management teams
• Exceptional aptitude for understanding and analyzing large amounts of data from multiple sources

It’d be great if you also have:

• Bachelor’s in Business, Logistics or related field
• Effective organizational, leadership and presentation skills
• Strong business focus with demonstrated ability to act in partnership with management teams and key stakeholders
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.