Employment Type:

Full time

Shift:

Description:

What You'll Do

As a Practice Manager, you will oversee the daily operations of assigned ambulatory and outpatient clinical sites, ensuring exceptional patient care, efficient workflows, financial stewardship, regulatory compliance, and a positive experience for providers and staff. Reporting to the Regional Director or Executive Director, you will lead front-line teams while partnering closely with physicians and site leaders to achieve operational excellence.

Lead and Develop High-Performing Teams

• Supervise front-line, non-exempt staff across assigned practice locations.
• Manage recruitment, onboarding, training, performance management, and employee development.
• Conduct performance evaluations and provide coaching, mentorship, and professional growth opportunities.
• Partner with Human Resources and physician leaders on employee relations, disciplinary actions, and staffing decisions.
• Foster a collaborative, team-oriented culture that promotes employee engagement and retention.
• Review turnover trends, staff satisfaction feedback, and employee survey results to develop action plans for improvement.

Manage Daily Clinical Operations

• Oversee all day-to-day operations of assigned practice sites.
• Evaluate staffing models, workflows, and resource allocation to maximize efficiency and patient access.
• Lead daily operational huddles and facilitate communication between physicians, staff, and leadership.
• Monitor patient scheduling, registration, triage processes, phone performance, and clinic flow.
• Ensure compliance with organizational policies, procedures, and strategic initiatives.
• Identify operational challenges and implement process improvements that enhance productivity and patient experience.
• Collaborate with providers and staff to optimize EPIC workflows and operational performance.

Drive Financial Performance

• Manage operational budgets, labor expenses, and supply expenditures.
• Monitor practice performance metrics including patient volumes, revenue, expenses, and productivity targets.
• Analyze operational reports and identify opportunities to improve financial outcomes.
• Manage payroll approvals, overtime utilization, agency staffing costs, and invoice processing.
• Maintain accurate registration, charge capture, cash handling, and billing processes.
• Oversee procurement and inventory management while maintaining budget compliance.

Ensure Regulatory Compliance and Quality

• Maintain compliance with all applicable regulatory and accreditation standards, including state and healthcare requirements.
• Participate in audits, quality reviews, and operational assessments.
• Ensure policies, procedures, and workflows align with organizational and regulatory expectations.
• Promote a culture of safety, accountability, and continuous improvement.

Enhance the Patient and Provider Experience

• Serve as a patient advocate and resolve escalated patient concerns.
• Create a culture centered on service excellence, patient satisfaction, and quality care.
• Build strong relationships between providers, staff, and patients.
• Support safety initiatives and ensure adherence to patient care standards.
• Champion teamwork and effective communication throughout the practice.

Lead Continuous Improvement Initiatives

• Oversee quality improvement projects and audits.
• Implement operational and system-wide improvement initiatives.
• Promote Lean principles and process improvement methodologies.
• Analyze operational performance data and identify opportunities to improve outcomes.
• Stay informed of healthcare industry trends and best practices.

What You'll Need

Required Qualifications

• Bachelor's degree required.
• Minimum of 2 years of healthcare experience in a clinical setting.
• Experience working in a physician practice, outpatient clinic, ambulatory care, or similar healthcare environment.
• Valid Illinois Driver's License.
• Strong leadership, problem-solving, and organizational skills.
• Excellent communication, relationship-building, and customer service abilities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Experience working with operational performance metrics, staffing plans, and budgets.

Preferred Qualifications

• Master's degree preferred.
• 3-5 years of progressive healthcare operations experience.
• Prior outpatient or ambulatory practice management experience.
• Experience within an academic medical center or large healthcare system.
• Previous people leadership experience.
• Familiarity with EPIC and healthcare workflow optimization.
• Experience leading quality improvement or Lean initiatives.

Compensation:

Salary Range: $96,782 - $159,702 per year

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Benefits:  

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.