- Salary
- C$20+/hr
- Location
- Richmond Hill, Ontario
- Type
- Full-time
- Department
- Administration
- Seniority
- Manager
- Source
- BetterTeam
Description
About us:
We are a plumbing company and have been in the plumbing trade since 1991. MT Drains & Plumbing is well known for bringing together experienced individuals and reliable professionals. MT Drains & Plumbing provides drain, plumbing and waterproofing services to residential and commercial customers in the GTA and surrounding areas.
A list of our services includes but is not limited to: drain services include camera inspection and locating, custom homes, new construction, full-service bathroom renovation, pumps and more.
Position: Full-Time.
We are seeking a full-time manager to support our busy, fast-paced production office. The primary focus of this role will be calling and answering leads, managing client inquiries, and general administrative tasks. This position requires a fluent and proficient English speaker to ensure clear and professional communication with clients and staff.
Responsibilities:
- Answer and manage incoming calls and emails from leads and customers professionally.
- Call potential leads to schedule appointments or follow up on inquiries.
- Greet visitors and direct calls or questions to the appropriate team member.
- General office duties including filing, data entry, and processing electronic payments.
- Maintain and organize customer information.
- Support team members as needed with administrative tasks.
- File permits and locates.
Qualifications and Experience:
- Must be a fluent and proficient English speaker with excellent written and verbal communication skills.
- Previous experience in a customer-facing or administrative role is preferred.
- Highly organized with strong attention to detail and the ability to multitask.
- Proficient in using computers and office software.
- Reliable, punctual, trustworthy, and enthusiastic.
- Strong interpersonal and customer service skills.
- Ability to work independently and as part of a team.
Benefits:
- Dental care.
- Extended health care.
- Vision care.
Education:
- Secondary School.
Experience:
- Customer service: 2 years.
Skills
PlumbingCustomer Service