- Location
- Four Seasons Hangzhou at Hangzhou Center, China
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Experience
- 3+ years
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
- Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
- 负责物业所有计算机系统、数据和语音通信活动的有效运行和维护。
What you will do
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
- 确保关键系统，特别是前厅物业管理系统，电话会计，HSIA, PABX和餐饮部销售的电脑系统每天24小时可用。
- Establish and maintain user procedures and hardware familiarization for all systems.
- 建立和维护所有系统的用户程序和硬件熟悉程度。
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
- 提供系统管理，包括维护用户/组账户，用户配置，解决访问问题和完成现场文档。
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
- 协助服务器基础设施管理，性能监控，操作系统升级和故障排除。
- Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
- 确保对其他系统的有效支持，包括后台办公室、销售、餐饮、人力资源应用和其他任何部门。
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
- 提供系统支持服务，包括服务中断诊断、故障排除和服务恢复、病毒保护管理。
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
- 维护并推广四季IT核心标准中的核心技术标准。
What you bring
- Minimum 3 years’ experience in related position with Four Seasons or other organization
- 至少3年于四季酒店或国际五星级酒店同等职位工作经验。
- Being calm and patient and be of service passion.
- 冷静耐心，具备服务热情。
- Good knowledge of Word, Excel and PowerPoint.
- 熟知电脑操作及办公软件应用。
- Logic, eye for details, approachable and willing to help.
- 逻辑性强、注重细节、平易近人及乐于帮助他人。
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
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