Assistant Director of Technology Innovation & Data

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.  

• Establish and maintain user procedures and hardware familiarization for all systems.

• Provide administration services, to include; contribution to technology capital and operating budgets.

• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.

• Assist in the co-ordination of new acquisitions and major projects as required.

• Participate in property-level, corporate-initiated technology implementations.

• Good knowledge and support for Desktop OS and applications including patches.  

• Provide direct guest support and quality support to function rooms and conference services.  

• Assist in the process of systems backup and recovery procedures. ·

• Assist in management of third party vendors.

• Provide 24 / 7 support for mission critical systems.

• Assist at network support and security of Hotel network, Active Directory maintenance

What you will bring

• A Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is often preferred.

• A minimum of 5-7 years of experience in the IT industry, with at least 2-3 years in a leadership role, preferably within the hospitality sector.

• Strong knowledge of IT systems, infrastructure, network management, and cybersecurity. Familiarity with hotel property management systems (PMS), point-of-sale (POS) systems, and other hotel-specific technologies is highly beneficial.

• Exceptional leadership and team management skills, with the ability to inspire and guide IT teams in achieving organizational goals.

• Excellent written and verbal communication skills, enabling effective interaction with both technical and non-technical staff, as well as hotel guests.

• Strong analytical and problem-solving abilities to identify and resolve complex IT issues efficiently.

• Capacity to adapt to evolving technologies and industry trends, ensuring the hotel remains at the forefront of innovation.

• A commitment to delivering outstanding customer service, ensuring that the IT department contributes to an exceptional guest experience.

• Excellent interpersonal skills to collaborate effectively with various departments and maintain positive relationships with internal and external stakeholders.

• Superb organizational and time-management skills, enabling the ability to prioritize tasks and meet deadlines in a fast-paced environment.

• Knowledge of Arabic language is essential.

What we offer

• Employment visa

• Competitive salary and live out allowance

• Medical and life insurance

• Annual flight allowance to home country

• Complimentary meals in dedicated employee restaurant

• Career advancement opportunities

• Best-in-industry training