Specialist Customer Planning

Internal Management & Management Support Applicants:

Automatic notification to your current manager will be initiated upon selection for interview. This applies to all current P or M level candidates.

Relocation Assistance Eligible:

No

Referral Payout Eligible:

No

Continue growing with our family. 

Our team members make it happen. If you want to continue to grow in a new role internally and see a position that looks right for you, we encourage you to apply!

Thanks for your commitment to Tyson Foods. 

Management Level:

P2

Job Summary

The Specialist Customer Support (SCS) – Military Channel is an entry-to-early career role designed to develop future Customer Sales Representatives (CSR/CDM) for Tyson’s Military business.

This position provides critical support to Tyson’s military customer base, including DeCA, AAFES, and Hawaii retail, while building foundational skills in pricing, promotions, customer management, and order-to-cash execution.

The role serves as a key partner to Sales, Finance, and Supply Chain teams, providing hands-on experience in customer operations and exposure to the full business cycle. High-performing individuals in this role will develop the capabilities required to advance into frontline sales and customer leadership positions within the Military channel.

Key Responsibilities

Customer & Sales Development (Pipeline Focus)

• Support Customer Development Managers (CDMs) in execution across DeCA, AAFES, and Hawaii retail

• Assist in preparing customer-facing materials including pricing updates, promotional plans, and performance scorecards

• Build foundational understanding of customer strategies, category dynamics, and military channel requirements

• Participate in internal and customer meetings to gain exposure to sales planning and execution

Order-to-Cash Fundamentals

• Maintain pricing, promotions, and deductions in system(s), including DeCA scan-downs and distributor programs

• Support invoice accuracy and payment processes across customers and distributors

• Assist with trade planning and forecasting coordination to ensure alignment with financial execution

Deductions & Issue Resolution

• Investigate basic customer deductions and discrepancies, escalating as needed

• Learn root cause identification and resolution processes for payment issues

• Support tracking of open liabilities and assist in maintaining compliance with Tyson policies

Systems, Data & Process Learning

• Develop working knowledge of ERP systems (SAP preferred) and customer systems

• Maintain accurate data across pricing, promotions, and customer records

• Identify opportunities for process improvement and efficiency gains

Cross-Functional Exposure

• Partner with Sales, Finance, Supply Chain, and Customer teams to understand business processes

• Support ad hoc analysis and reporting (team scorecards, pricing reviews, promotional tracking)

• Build business acumen across key operational and financial workflows

Development Expectations (Differentiator for Tyson Talent Pipeline)

Demonstrate progression in:

• Customer communication and confidence

• Analytical thinking and problem-solving

• Ownership of tasks and accountability for results

Gain exposure to:

• Customer strategy development

• Pricing and trade decision-making

• Category performance and volume drivers

• Prepare for advancement into:

• Customer Sales Representative (CSR/CDM) roles within the Military channel

REQUIREMENTS: 

Education:

Bachelor's Degree is preferred.

Requires education beyond high school including special training, vocational school and or college courses.

Experience:

3 plus years work experience. 

Experience in customer support, sales support, operations, finance, or supply chain preferred

Computer Skills:

Standard computer skills Microsoft Applications,  Excel Power Point, Microsoft Outlook. 

Communication Skills:

Excellent verbal and written communication skills. 

Travel: 3-6 domestic trips per year

Preferred Qualifications

• Strong attention to detail with ability to manage multiple priorities

• Analytical mindset with ability to interpret data and identify issues

• Strong communication skills and willingness to engage with cross-functional teams

• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)

• Curiosity, learning agility, and a proactive approach to problem-solving

• Internship or early career exposure to CPG, retail, or customer-facing roles is a plus

Work Shift:

1ST SHIFT (United States of America)

For Professional Management levels, internal applicants should either upload a resume to their application OR complete their application fully showing current and past work experience in the sections provided.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.