Senior Customer Service Representative II

Responsibilities

MaxLinear is seeking a Senior Customer Service Representative II to support MaxLinear’s global sales organization. In this role, you will focus on the following:-

• Oversee the entire sales order lifecycle from entry to delivery, validating order accuracy, monitoring WIP movement, and ensuring on-time delivery
• Track product availability, communicate lead-time changes proactively, and coordinate with production control to prioritize and execute urgent expedites
• Manage the Return Merchandise Authorization (RMA) process, coordinating failure analysis, repair logistics, and replacements with engineering and QA teams
• Ensure all transactions and logistics documentation strictly comply with corporate guidelines, external audit requirements, and export control regulations (e.g.: strategic goods permit)
• Collaborate with Sales, Supply Chain, and Finance teams to support demand planning and resolve order-related bottlenecks

Qualifications

• Bachelor’s in Business Administration, Supply Chain Management, Engineering, or related with 9 years of experience, or Master’s with 6 years of experience
• Experience in the semiconductor, electronics manufacturing, or high-tech equipment industry
• Hands-on experience with ERP systems, preferably Microsoft Dynamics 365 (D365)
• Strong analytical and reporting capabilities with the ability to interpret and present data effectively
• Strong knowledge of Order Management processes, including:
  • Order processing and fulfillment
  • International trade and shipping compliance
  • Customer returns (RMA) management
• Exceptional attention to detail and accuracy
• Customer-focused mindset with strong service orientation
• Ability to manage multiple priorities and stakeholders in a fast-paced environment
• Advanced Microsoft Excel skills, including:
  • VLOOKUP
  • Pivot Tables
  • SUMIFS
  • Macros/VBA

Company Overview

MaxLinear is a global, NASDAQ-traded company (MXL) where the entrepreneurial spirit is alive and well. We are a fabless system-on-chip product company, striving to improve the world’s communication networks for everyone through our highly integrated radio-frequency (RF), analog, digital, and mixed-signal semiconductor solutions for access and connectivity, wired and wireless infrastructure, and industrial and multi-market applications.

 

We hire the best people in the industry and engage them in some of the most exciting opportunities that connect the world we live in today. Our growth has come from innovative, bold approaches to solving some of the world’s most challenging communication technology problems in the most efficient and effective manner.

 

MaxLinear began by developing the world’s first high-performance TV tuner chip using standard CMOS process technology. Others said we couldn’t achieve the extremely high-performance requirements using CMOS, but we proved them wrong and achieved enduring global market leadership with our designs. Since then, we’ve developed a full line of products that drive 4G and 5G infrastructure; enable data center, metro and long-haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we’ve expanded through organic growth and through several acquisitions that have perfectly complemented our existing portfolio and enabled us to deliver complete end-to-end solutions in our target markets. One such example was the acquisition of Intel’s Home Gateway Platform Division that added Wi-Fi, Ethernet, and Broadband Gateway Processor SoC technology to our connected home portfolio creating a complete and scalable platform of connectivity and access solutions to fully address our customers’ needs.

 

Our headquarters are in Carlsbad, near San Diego, California. We also have major design centers in Irvine and San Jose, California; Valencia, Spain; Bangalore, India; Munich, Germany; Israel; and Singapore.

 

We have approximately 1,200 employees, a substantial majority of whom have engineering degrees and include masters and Ph.D. graduates from many of the premiere universities around the world. Our employees thrive on innovation, outstanding execution, outside-the-box thinking, nimbleness, and collaboration. Together, we form a high-energy business team that is focused on building the best and most innovative products on the market.