- Location
- Hill AFB, UT
- Type
- Full-time
- Department
- IT
- Source
- ApplicantPro
Description
The Computer Support Technician will provide assistance to users and organizations using computer software or equipment.
Specific support will include the following:
- Assist users who are having computer problems
- Diagnose problems and guide users through problem resolution
- Provide remote-support using software tools
- Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
- Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system
- Ensure a detailed resolution is documented in the automated trouble ticketing system
- Resolve tickets that the Enterprise Service Desk cannot resolve
Minimum Requirements
- Position is contingent on a passing a background check and drug screening
- Position is contingent on obtaining CompTIA Security+ Certification with CE Designation
- Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s)
- U.S. Citizenship required
Desired Skills & Certification(s)
- Ability to properly diagnose computer software/hardware problems
- Ability to work with users to properly assist and train on computer related issues
- Ability to work tickets in Remedy
- Prior Customer Service Experience
