Account Manager (Animal Nutrition)

Job title – Account Manager (Animal Nutrition)

Location – Kuala Lumpur, Malaysia

Responsible for developing, implementing, and executing the overall strategic marketing plans and business plans of the company and country. Drive sustainable sales growth of premixes, performance solution additives, combining strong technical knowledge in animal nutrition with consultative selling skills. This role acts as a trusted advisor to customers, translating nutritional science into commercial value while developing long-term partnerships across the feed and livestock value chain.

To be successful in this role, the account manager will collaborate with General Manager, Business Manager, Manager Performance Solutions, Manager Essential Products, Operating Unit and Region.

Your Key Responsibilities:

• To set up, coordinate & execute specific Accounts Management & plans to realize pre- defined/agreed sales and overall customer relationship objectives, both for the short- and long term.
• Define and implement a strategic account plan. Translate into Financial profitability and goals both strategically and tactically and be accountable for top line profit.
• Contribute to develop the sales plan, both strategically and tactically. Monitor and coordinate the execution of the account plan, report on the basis of defined performance indicators and take corrective actions, in order to achieve the results.
• Support and coordinate technical service or after sales service activities towards the account
• Coaching & development of local sales, marketing & technical functions to achieve targeted sales objectives with partners and direct account.
• Strong networking with key customers and key opinion leaders. Field visit to customer and support the management of key accounts in the country
• Expand markets & DSM leadership through campaigns, precision services and value-added services. Leverage on DSM precision services.
• Define and Implement projects with focus on key products, processes and innovation, and decide on clear PMP structure and accountabilities. Identify long term business opportunities with the account(s) and include these in the account strategy and plan.
• Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive internal profiling in account and sales plans. Conduct market analysis & keep internal stakeholders updated on industry/market development
• Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts.
• Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline.
• Responsible for account receivables and monitor the account’s payment behavior and take action to ensure payment within the agreed payment terms.
• Constantly innovate in driving company aqua technical expertise

We offer

• Unique career paths across animal, nutrition and health \- explore what drives you and get the support to make it happen.
• A chance to impact millions of consumers every day – sustainability embedded in all we do.
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

You bring

• A Bachelor degree in Veterinary Medicine, Animal Nutrition, Animal Husbandry/Science, or similar discipline
• Minimum 5 years sales experience within the Malaysia Animal Nutrition / Health industry
• Excellent interpersonal skills and the ability to work effectively in a diverse team environment
• High level of self-motivation and the ability to work in an unsupervised capacity while maintaining focus
• Results oriented with excellent relationship building abilities
• Outstanding presentation, selling and negotiating skills
• Concise and astute communication skills
• Demonstrated superior sales project management skills and evidence of the ability to successfully complete projects

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.