Support Specialist

JOB REQUISITION

Support Specialist

LOCATION

CAN MISSISSAUGA

JOB DESCRIPTION

As part of the Business Support Centre you will provide administrative support to the sales teams.

The responsibilities of the Support Specialist are, but not limited to:

• Act as primary support for sales teams
• Manage the Business Support Centre mailbox ensuring requests are handled in a timely manner
• Preparing resumes, formal references and other documents as requested by the staffing professionals
• Preparing and sending terms and conditions of assignment
• Keeping a clean and updated database (Salesforce)
• Post interviews communications and sending registration documents via eDocs
• Set up candidate for evaluations and manage the results
• Back up coverage to the Customer Support Specialist, which includes incoming call handling
• Support with external client and candidate correspondence
• Set up candidates on Skill Port
• Upload candidate resumes and miscellaneous documents to Salesforce record

EXPERIENCE & PROFILE REQUIRED

• 1+ years working in a customer service role
• Excellent oral, written and grammar skills with an ability to communicate with clients, candidates, and colleagues to ensure effective and positive outcomes
• Exceptional customer service skills, demonstrating that the customer is always at the centre of what you do
• Proven ability act with a sense of urgency and solve problems.
• Strong Excel and Word skills
• Ability to establish and maintain effective relationships with team members customers, and key stakeholders in a virtual/remote environment
• Strong personal brand
• Ability to work effectively in a continually changing environment and under high pressure
• Ability to deliver high-quality work under minimum supervision

This job posting is for a current vacancy.

Top Reasons to Work for Robert Half:

• EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER – For more than 70 years, our history of success and strong client relationships provide a level of stability few companies can match.
• PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary; paid time off; group health, life and disability insurance; and retirement savings plans.
• UPWARD MOBILITY – With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
• TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.
• RESPECTED WORLDWIDE – Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.
• OUTSTANDING CORPORATE CITIZENSHIP – We believe in an “Ethics First” philosophy, which means we are committed to social responsibility, promoting inclusion and diversity in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half’s Corporate Citizenship Report at roberthalf.com/about-robert-half/corporate-responsibility.

You may submit your application materials online or call 1.877.912.6253 for additional ways to apply.

JOB LOCATION

CAN MISSISSAUGA