- Location
- US
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Experience
- 3+ years
- Visa
- Not sponsored
- Closing date
- Jan 1, 1
Description
Support Specialist
Job Snapshot
Location: Remote
Employee Type: Full-Time Employee
Industry: SaaS, Insurance
Manages Others: No
Job Type: Client Support
Education: College Education Preferred but Not Required
Experience: 3+ Years of experience in software support or the life and health insurance industry
Travel: Minimal but as Needed
Why You’ll Love AgencyBloc
We solve problems for our customers. We give ourselves the autonomy to be awesome. We will be human. We are maniacal about success. This is the culture you’ll be a part of if you join the AgencyBloc Team. We are the #1 Recommended Insurance Industry Growth Platform serving the benefits and senior market space. We help grow our clients’ business with a suite of solutions that can be strategically utilized to support the operational and growth needs of independent insurance agencies, GAs, IMO/FMOs, call centers, and carriers.
Job Description
The Client Support Specialist is a frontline role responsible for assisting clients with their questions and challenges related to AgencyBloc's suite of products via phone, email, video, and live chat. This position focuses on delivering exceptional customer support by answering client inquiries, providing troubleshooting assistance.
The goal is to equip clients with the tools and information they need to succeed while ensuring a seamless support experience. Success in this role requires experience in the insurance industry, strong communication and problem-solving skills, and the ability to turn every interaction into a positive outcome. The ideal candidate is comfortable learning multiple products and helping clients navigate workflows and best practices that support their day-to-day business operations.
Responsibilities:
Serve as a product expert on AgencyBloc’s suite of products, understanding how it impacts clients’ businesses and providing clear guidance.
Enhance client relationships by delivering engaging, solution-oriented support in every interaction.
Provide troubleshooting assistance and conduct brief training sessions via web meetings, phone calls, live chat, video and email.
Respond to client inquiries in a timely and professional manner, ensuring their concerns are addressed and collaborating with internal teams when needed.
Proactively help clients overcome barriers to adoption and ensure they fully utilize the product’s features.
Meet or exceed department metrics, including goals for client satisfaction, efficiency, and revenue impact.
Offer feedback and insights on processes and procedures to improve operational efficiency and client experience.
Actively participate in weekly team meetings and bi-weekly 1-on-1s with your Manager & the Director of Customer Support to stay aligned with goals.
Perform other duties as assigned to support the team and company objectives.
Skills/Education/Experience:
3+ years of experience in software support or the life and health insurance industry. Experience with AgencyBloc is a plus but not required.
Strong communication and problem-solving skills with a customer-first mindset.
Comfortable working with technology and quickly learning new tools.
Proficient in Google Suite (Docs, Sheets, Gmail, Calendar, etc.) and Microsoft Office (Word, Excel, Outlook, etc.).
Detail-oriented with the ability to prioritize multiple tasks effectively.
Motivated by the opportunity to contribute to a fast-moving, entrepreneurial team.
Quick-thinking, adaptable, and resilient, with a positive, collaborative attitude. A self-starter with humble confidence and the ability to communicate across teams for clarity and alignment.
Expected working hours: 8:00 AM – 5:00 PM CT, Monday through Friday.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
More on AgencyBloc:
AgencyBloc provides a suite of online software solutions that help insurance agencies increase efficiency, enhance customer satisfaction, control costs, and stay competitive. We currently have customers nationwide. Core values of our company include:
Client-centric organization focused on delivering great customer service
Positive, collaborative team environment with coworkers who genuinely care about their work
High level of professionalism in everything we do
Continuous teaching, learning, and growth for all team members as they share in the journey that is the story of our company
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