About This Position

Job Description:

IT Business Systems Analyst

Purpose:

Under general supervision, research, analyze, and document effective business applications and their requirements in support of business-oriented information technology implementations.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Meet with decision makers, system owners and end users to define business, financial and operations requirements and systems goals.

• Assist with requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions.

• Create models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors.

• Assist with converting requirements into developing a statement of work for use in requests for proposals.

• Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems.

• Review and analyze the effectiveness and efficiency of existing systems and assist with developing strategies for improving or further leveraging these systems.

• Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions.

• Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts.

• Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization.

• Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of concepts and principles of application programming, database and system design including Internet, and network architectures.

• Knowledge of legacy, and web-based systems interfaces.

• Knowledge of importing data for use in report software, spreadsheets, graphs, and flow charts.

• Knowledge of cost-benefit analysis and total cost of ownership modeling.

• Skill in performing requirements development, process modeling, reporting and project management tools.

• Skill in developing process models and data flow diagrams using industry-standard modeling techniques.

• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.

• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.

• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.

• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.

• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.

• Ability to define, analyze, and find solutions for difficult or complex problems.

• Ability to view the big picture.

• Ability to quickly become familiar with emerging technologies.

• Ability to identify trends as well as isolated events.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.

• Experience may substitute for education for up to (4) years.

Licenses and Certifications Required:

• None.

Preferred Experience:

• Experience with Software Development Life Cycle involvement, including planning, analysis, design, testing, and implementation.

• Experience using project management methodologies for small to medium IT projects.

• Experience supporting enterprise software applications.

• Experience creating and updating business process workflows and flow charts.

Preferred Skills:

• Advanced experience with Microsoft Office Suite including Word, Excel, Teams, Forms, and Outlook.

• Experience with scripting languages including Oracle PL/SQL.

• Experience with SharePoint development and administration.

• Experience with Microsoft Power tools (Power Apps, Power Automate, etc.).

• Experience with business intelligence software (e.g. MicroStrategy, Power BI).

Other:

• Ability to travel to more than one work location.

Notes to Candidate:

The City of Austin Parks and Recreation (APR) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

The purpose of the IT Business Systems Analyst position is to assist with the department’s technology-based process improvement projects, information management, and strategic goals.

• Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting – up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application.

• Skills Assessments: Skills assessment(s) may be required as part of the recruitment process.

• Virtual Interviews: APR may conduct virtual interviews.

• Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview.

• Physical Requirements: Tasks may involve bending, lifting, walking, carrying, or using a force equal to lifting up to twenty (20) pounds. Prolonged periods of sitting at a desk and working on a computer. Must be physically and mentally able to communicate, respond, and work with participant’s needs and safety issues.

Other Information:

• Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you will drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

• 90 Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation. Decisions on assigned selection will be made at the time of hire based on the business needs of the department.

• Tobacco and Vape-Free Workplace: All APR work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APR work site – including construction sites, parking lots, garages or in any personal vehicles located on the premises.

Salary Range:

$32.96 - $41.20 per hour

Work Location:

• Austin Parks and Recreation Main Office – 200 S. Lamar Blvd.

• This position will be eligible for a hybrid schedule of remote and on-site work after an initial training period.

Work Schedule:

• Monday – Friday, 8:00 a.m. to 5:00 p.m.

• May be required to work during special events, evenings, weekends, and holidays.

• Work schedule and location is subject to change based on department needs and programs.

• May be required to work during city emergencies such as extreme weather events.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.