- Location
- Kilkenny
- Workplace
- Remote, Hybrid
- Type
- Contract, Internship
- Department
- IT
- Seniority
- Manager
- Experience
- 5+ years
- Source
- RecruiterFlow
Description
Our client is a long-established, friendly, and respected IT Managed Service Provider (MSP) based in the South East of Ireland. Our ideal candidate will have a strong background in ICT services and solutions, particularly in areas such as cybersecurity, cloud computing, VoIP, infrastructure management, and help desk services.
You will play a critical role in maintaining strong client relationships and delivering value through strategic account planning and consultative selling.
The Opportunity
This role is about managing a portfolio of key client accounts, driving revenue growth through upsell/cross-sell opportunities, ensuring customer satisfaction, and acting as the primary point of contact between clients and our technical delivery teams.
- Serve as the primary relationship manager for a portfolio of key clients.
- Develop a deep understanding of clients’ business needs and align MSP offerings (e.g., managed security and services, cloud services, disaster recovery, general IT support, infrastructure) to meet their objectives.
- Drive account growth through strategic upselling and cross-selling of services and solutions.
- Working with and unearthing sales leads. Bringing them through the sales cycle resulting in net new contract clients.
- Prepare and deliver QBRs (Quarterly Business Reviews), and strategic IT roadmaps to key stakeholders.
- Collaborate with internal teams (e.g., engineering services, helpdesk services, finance) to ensure successful service delivery and issue resolution.
- Manage the renewal and expansion process for contracts and service agreements.
- Monitor customer satisfaction, proactively address issues, and ensure high levels of retention and loyalty.
- Stay current with industry trends and emerging technologies to provide innovative solutions and insights to clients.
- Meet or exceed assigned sales quotas and KPIs, including revenue growth and client retention metrics.
- Utilise various internal systems to manage pipelines, forecast sales, and track activities
Qualifications
- 5+ years of experience in IT account management, preferably within a Managed Services Provider or IT consulting environment.
- Proven track record of building and growing strategic B2B client relationships.
- Strong knowledge of IT services, including but not limited to:
- Managed IT & Helpdesk Support Services
- Cybersecurity (firewalls, endpoint protection, SOC)
- Cloud solutions (Azure, Microsoft 365)
- Networking and infrastructure
- Backup and disaster recovery
- Teams Voice
- Comfortable engaging with C-level executives, technical stakeholders, and procurement teams.
- Experience working with SLA-driven environments.
- Strong organizational and time management skills; self-starter attitude.
- Proficiency in PSA/CRM and account planning tools (AutoTask).
- Exceptional communication, presentation, and negotiation skills.
Why Apply:
- Competitive salary + uncapped commission structure
- Career development in a growing MSP
- Car and fuel card provided.
- Strong core value culture within the organization.
- Collaborative, fast-paced team environment.
- Head office in Kilkenny City.
- Hybrid role so work from home is available as appropriate.
Does it sound like you? Please feel free to apply and to get in touch with our friendly team!
Skills
AzureCybersecuritySOCUpsellingProcurementNegotiation