Work With a Purpose. Grow With a Team. Lead With a Smile.

Welcome to Chick-fil-A Wilson — where we care about more than great food.

At Chick-fil-A Wilson, leadership means service, excellence, and developing others. As a Heart of House Shift Manager, you play a critical role in driving operational excellence, building high performing teams, and ensuring every guest receives food that meets our brand’s exceptional standards.

Position Overview

The BOH Shift Manager leads kitchen operations during assigned shifts and is responsible for food quality, safety compliance, speed of service, and team performance. You will set the tone for kitchen culture, maintain high standards, and develop future leaders while delivering consistent operational results.

Key Responsibilities

Operational Leadership

• Execute and oversee all kitchen operations during assigned shifts
• Ensure food quality, accuracy, presentation, and speed meet brand standards
• Maintain strict adherence to food safety, sanitation, and health regulations
• Monitor labor, food cost, waste, and productivity to drive profitability
• Identify operational bottlenecks and implement real time solutions

Team Leadership and Development

• Lead, coach, and hold team members accountable to performance standards
• Train new hires and reinforce best practices through hands on leadership
• Provide clear direction and consistent feedback throughout each shift
• Foster a culture of teamwork, urgency, and mutual respect
• Identify high potential team members and develop future leaders

Shift Execution and Accountability

• Conduct pre-shift huddles to set expectations and energize the team
• Ensure proper staffing and position deployment for peak efficiency
• Maintain equipment readiness and oversee opening and closing procedures
• Respond calmly and effectively during high volume periods and unexpected challenges
• Partner with Front of House leadership to ensure a seamless guest experience
• Culture and Brand Representation
• Model integrity, service, and excellence in all actions
• Maintain a clean, organized, and safe kitchen environment
• Promote positivity and professionalism in all interactions

Qualifications

• One to three years of leadership or management experience preferred
• Restaurant or hospitality experience strongly preferred
• Proven ability to lead teams in fast paced, high volume environments
• Strong understanding of food safety and kitchen operations
• Excellent communication and conflict resolution skills
• Strong organizational and time management abilitiesAge 18 or older
• Ability to stand for extended periods and lift up to 50 pounds
• Ability to work Saturdays required Sundays off
• Ability to work a variety of shifts including mornings, evenings, and weekends
• High school diploma or equivalent required: college degree preferred

Performance Expectations

• Consistently meet or exceed speed of service and quality benchmarks
• Maintain strong food safety audit scores
• Develop team members who are promotable and cross trained
• Drive measurable improvements in food cost and waste control
• Maintain a highly engaged and accountable kitchen team

Benefits

• Leadership development & internal growth opportunities
• Supportive, positive work environment
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance
• College scholarships (must apply and be approved annually; percentage of applicant employees receive some funding)
• Free meals during scheduled shifts (up to $12.50 per shift)

Disclaimer: Health insurance, dental insurance, vision insurance, PTO, and 401(k) benefits are available only to full-time team members. All other Chick-fil-A Wilson perks listed above are offered to both part-time and full-time staff.

Are you ready to join our team and be part of the Chick-fil-A family? Apply now and start your journey with us!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.