Branch Administrator

Job Title: Branch Administrator (Sales & Lettings)
Location: St Albans
Reports to: Branch Manager(s) & Senior Branch Administrator

The Opportunity

This is not your typical admin role. As a Branch Administrator, you’ll be the engine behind a high-performing sales and lettings team — the person who keeps everything moving, organised, and compliant.

From launching properties to market, to ensuring every legal box is ticked, you’ll play a vital role in delivering a seamless experience for clients, vendors, landlords, and tenants. Your work directly impacts how quickly deals progress and how professionally the branch operates.

If you thrive in a fast-paced environment, love being the go-to person, and take pride in doing things properly, this role puts you right at the heart of the action.

What You’ll Be Doing

Core Administration & Compliance

• Provide essential support to the sales and lettings teams, enabling them to perform at their best
• Prepare, manage, and organise all documentation relating to property sales and lettings
• Maintain accurate, compliant, and audit-ready records and filing systems
• Oversee key regulatory processes, ensuring all legal obligations are met without delay
• Conduct AML checks, ID verification, and due diligence on vendors, landlords, and applicants
• Manage contracts, questionnaires, and sales memorandums, ensuring timely completion

Sales & Lettings Support

• Coordinate EPCs, gas safety certificates, and EICRs with clients and contractors
• Verify property ownership and supporting documentation (title deeds, FENSA, planning, etc.)
• Ensure tenancy files are fully compliant before move-in and key release
• Manage tenant referencing, Right to Rent checks, and credit checks
• Keep databases up to date with accurate client and property information
• Act as a first point of contact for calls, emails, and enquiries

Marketing & Property Launch

• Prepare high-quality property particulars and secure approvals
• Upload and manage listings across internal systems and major property portals
• Keep marketing materials current, including window displays and online listings
• Coordinate photography and marketing campaigns
• Arrange property boards and promotional materials
• Support targeted campaigns and track responses

Financial & Operational Support

• Process invoices, payments, and receipts accurately
• Assist with client statements and reporting
• Support the preparation of contracts and legal documents
• Help organise branch events, promotions, and client gifting

Office & Team Environment

• Maintain office supplies and ensure a professional, welcoming workspace
• Support the wider team with day-to-day organisation and coordination

What We’re Looking For

Experience

Essential:

• Previous administrative experience
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and stay organised under pressure
• A proactive, “can-do” attitude
• Professional and confident communication skills

Desirable:

• Experience in estate agency or property-related roles
• Familiarity with Reapit or similar systems
• Understanding of property legislation and compliance

Skills & Attributes

• Highly organised with strong attention to detail
• Excellent written and verbal communication
• Confident managing multiple priorities and deadlines
• Strong diary and workflow management skills
• A team player who takes ownership and pride in their work

Qualifications

• GCSE (or equivalent) Grade C/4 or above in English and Maths (preferred)

Why This Role Matters

You are the backbone of the branch. Your ability to stay organised, keep deals progressing, and ensure compliance directly contributes to the team’s success and the experience clients receive.

This is a role where reliability, attention to detail, and initiative truly stand out — and don’t go unnoticed.