Director, Communication & Education (Health and Welfare)

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

The Director, Communications Management position exists within Fidelity’s Workplace Investing Communication and Education (C and E) business unit. This role leads a team of Communication Managers that are responsible for client consulting, design and execution of Health and Welfare benefits communication and education efforts for plan sponsors. In this role, you will lead, mentor, and inspire a geographically distributed team responsible for the development and delivery of high‑quality communications for Plan Sponsors and Participants across print, and digital channels.

This role requires a people leader who can coach teams on effective project management, quality standards, operational excellence, and consultative partnership with internal and external business partners, including Sales, Client Services, Implementations, and Product teams, to deliver aligned, end-to-end Health and Welfare communication strategies. The role also requires the ability to partner with peers on the leadership team to collaborate on goal setting, prioritization, performance management and shared responsibility for outcomes.

The ideal candidate brings a balance of strategic vision and operational excellence, thrives in a fast‑paced, matrixed environment, and is focused on continuous improvement. You will champion new ideas, lead broad initiatives, and help the organization evolve how it delivers communications, improving efficiency, quality, and measurable outcomes.

The Director leads or participates in strategic initiatives that will positively impact Fidelity and our clients.

The Expertise and Skills You Bring

• Bachelor’s Degree – required or equivalent experience with demonstrated professional achievement.

• Proven management experience developing and supporting a diverse range of associates, including career development, performance management and engagement

• Communications/Operations/Process Delivery experience is required

• Strong leadership, facilitation, influencing, decision-making and team building capabilities

• Highly organized and able to prioritize and multi-task in a fast paced, matrix management environment

• Excellent written and verbal communication skills, with the ability to engage at all levels of the organization

• Strong analytical, problem solving, negotiation and collaboration skills

• Experience in health care and employee benefits communications

The Team

C and E provides consulting, content development, and delivery services for business partners, prospects, plan sponsors, and their participants across all market segments. In partnership with external vendors and internal business partners, the Communications Management group crafts and/or delivers participant content via email, print, and online. The department is high volume, fast paced, and prone to seasonal demand requiring creativity and agility to maintain consistent quality and service levels.  

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Communication

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.