- Location
- New York, NY
- Source
- Paylocity
Description
Description
· Register and assign rooms to guests.
· Issue room key and escort instructions to Guest Service Agent or directly to guest.
· Sort and track incoming mail and messages.
· Transmit and receive messages using all communication avenues.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Keep record of room availability and rate.
· Compute bill, collect payment, and make change for guests.
· Make, confirm, and cancel reservations via all communication avenues.
· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
· Make reservation, transportation, or entertainment reservations for guest.
· Deposit guest valuables in hotel safe deposit box.
· Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
