Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen.
In this position you will be supporting our Doctor and Technician teams by creating a positive, low-stress atmosphere for our clients and patients. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

• Must be able to work 30-40 hours per week
• Must be able to work morning, afternoon, and evening shifts (weekends not required)
• Must be comfortable communicating via technology (email, text, smart phone apps, etc.)
• Must have excellent verbal and written communication skills
• Must have at least 1 year reception or relevant customer service experience, veterinary Client Service Preferred
• Bilingual candidates encouraged to apply!

Duties include but are not limited to:

• Greeting visitors and making them feel welcome and comfortable
• Effectively communicate with current and prospective clients
• Effectively communicate with doctors and fellow teammates
• Work closely with teammates to ensure a low stress and compassionate environment
• Working closely with clients to promote long lasting and trusting relationships
• Scheduling and confirming appointments
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Accurately maintain medical records, reports
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

At VCA Columbia Animal Hospital @ Hickory Ridge, your passion for medicine, pets and their people is matched with a commitment to your professional growth.

We offer competitive compensation and excellent benefits for eligible associates, including medical/dental/vision (full time employees only), 401K, generous personal pet care discounts and more!

Compensation: $19+ (depending upon experience)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.