Collections Manager

We are seeking an experienced and results-driven Collections Manager to lead and oversee the company’s collections operations at our Lathrop, CA location. This role is responsible for managing accounts receivable collections activities, reducing delinquent accounts, improving cash flow, and leading a team of collections professionals.

The ideal candidate has strong leadership skills, excellent negotiation abilities, and experience working in fast-paced logistics, container, transportation, or industrial environments.

Key Responsibilities

Collections Operations:

• Manage daily collections activities to ensure timely recovery of outstanding balances
• Monitor aging reports and drive reduction in past-due accounts and DSO (Days Sales Outstanding)
• Develop and implement effective collections strategies, policies, and procedures
• Handle escalated collection issues and negotiate payment solutions with customers
• Ensure compliance with company policies and applicable regulations

Team Leadership:

• Lead, coach, and develop collections agents and support staff
• Establish performance goals and monitor KPIs for team productivity and effectiveness
• Conduct regular team meetings, training, and performance reviews
• Foster a results-driven and customer-focused team environment

Accounts Receivable Management:

• Partner with finance, billing, and customer service teams to resolve invoice disputes and payment delays
• Review customer accounts and credit risks to identify collection concerns proactively
• Support month-end reporting and cash flow forecasting activities
• Maintain accurate account documentation and reporting records

Process Improvement & Reporting:

• Analyze collections data and identify trends, risks, and improvement opportunities
• Implement process improvements to increase efficiency and collection rates
• Prepare and present reports on aging, collections performance, and cash flow metrics to leadership
• Utilize ERP and CRM systems to manage collections workflows effectively

Qualifications

Education & Experience:

• Bachelor’s degree in Finance, Business Administration, Accounting, or related field preferred
• 5+ years of collections or accounts receivable experience
• 2+ years of leadership or management experience
• Experience in logistics, transportation, container, or industrial industries preferred

Skills & Competencies:

• Strong understanding of collections processes, aging analysis, and DSO management
• Excellent negotiation and conflict resolution skills
• Strong analytical and problem-solving abilities
• Effective leadership and team development skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with ERP systems, Excel, and collections/accounting software
• Excellent verbal and written communication skills

Key Performance Indicators (KPIs)

• Reduction in past-due receivables
• DSO improvement
• Collections recovery rate
• Team productivity and call effectiveness
• Dispute resolution turnaround time
• Cash flow improvement

Why Join Us:

• Opportunity to lead a critical business function
• Fast-paced and collaborative work environment
• Direct impact on company financial performance and customer relationships
• Growth opportunities within a growing organisation

Physical Requirements:

• Ability to sit and work at a computer for extended periods of time
• Frequent use of hands, fingers, and arms for typing, phone communication, and office equipment operation
• Ability to communicate effectively verbally and in writing
• Occasional standing, walking, bending, and reaching within the office environment
• Ability to occasionally lift and carry up to 15–20 pounds
• Ability to work in a fast-paced office and operational environment with frequent interruptions and multitasking demands
• May occasionally visit warehouse, yard, or operational areas requiring adherence to safety protocols and use of personal protective equipment (PPE) as needed