- Location
- Canada
- Workplace
- Remote
- Department
- Professional Services & Customer Support
- Experience
- 3+ years
- Source
- Lever
Description
You will drive the success of our customers. This position works alongside other Customer Success Team members and reports to the Senior Director, Success.
At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. Cority is revolutionizing our industry by putting customer success at the heart of our business. A Solution Advisor is integral in this mission and is responsible for providing deep product expertise, training, and consultative support across our customer base and Success Team. This role partners closely with the Customer Success Managers to help customers maximize value from our platform through structured programs, targeted training, and hands-on application guidance.
A Solution Advisor will be responsible for providing product and application expertise to customers through the Orange Buck program, delivering structured guidance and best-practice recommendations. They will participate in customer health checks, supporting Customer Success Managers when advanced or detailed application knowledge is required. The Advisor will assist customers with complex product-related questions to help drive adoption, efficiency, and long-term success.
