Customer Support Associate

Job Title: Entry-Level Customer Support AssociateLocation: Grand Rapids, MI (In-Person)Position Type: Full-TimeAbout UsThe Great Lakes Division works with American-made equipment and products while delivering reliable service and support to our customers. We are a growing team that values professionalism, strong communication, and helping our team grow through mentorship and advancement opportunities.Position OverviewWe’re hiring a motivated Entry-Level Customer Service Representative to join our team in Grand Rapids. This is a great opportunity for someone looking to start or grow their career in a professional, team-oriented environment. No prior industry experience is required.What You’ll Do• Assist customers in person and over the phone• Answer questions and provide helpful information about our product• Resolve basic customer concerns and ensure a positive experience• Keep records of customer interactions• Work collaboratively with team members to support daily operationsWhat We’re Looking For• Must be 18 or older• Able to start immediately• Reliable transportation to our Grand Rapids location• Professional appearance and strong communication skills• Team-oriented, dependable, and eager to learnPreferred (Not Required)• Experience in customer service, retail, hospitality, or salesWhat We Offer• Full-time schedule (Monday–Friday)• Competitive entry-level pay + generous bonuses• Weekend bonus opportunities available• Supportive team environment• Clear opportunities for advancementIf you're looking for a stable full-time opportunity with room to grow, we encourage you to apply and join our team at The Great Lakes Division. Our HR team typically reaches out within 24- 48 hrs to schedule an interview.