Retail Manager and Retail Excellence/Operation

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Position:  Retail Manager and Retail Excellence/Operation - Japan

Role: Retail Manager・Retail Excellence/Retail Excellence

Position level: Manager

Reports to: Head of Retail and Wholesale, Stella McCartney Japan

Location: Tokyo

Role Objective:

This role encompasses comprehensive responsibility for retail management, retail operations, and retail excellence across all directly operated stores in Japan.

Lead store teams to drive commercial success and deliver an exceptional client experience while acting as a key liaison between the local teams and global HQ.

Working closely with the Global Retail Excellence Training & Operations Director, as well as cross-functional partners in Marketing Communications, Allocation, Business Intelligence, Buying, VM, Customer Service, and Training.

Critical role in localizing and rolling out global initiatives while ensuring continuous optimization and alignment across all touchpoints. Strong and collaborative relationships with store teams are essential.

Key Role and Responsibilities:

• Oversee Store Performance: Manage multiple boutiques, department stores, consistently achieving sales targets, operational excellence and brand standards.
• Drive Retail Excellence Initiatives: Deploy and follow up on Retail Excellence programs, tools, and activities, ensuring successful communication and implementation across the region.
• Coach & Develop Store Teams: Lead induction programs and continuous development for Store Managers and Sales Consultants, coordinating with internal departments.
• Conduct Regular Store Visits: Monitor store execution, identify areas of opportunity, and ensure high standards in operations, service, and presentation.
• Strengthening Department Store Relations: Build strong relationships and lead commercial negotiations with department stores
• Analyze Sales & KPIs: Review performance reports and KPIs, implement strategic action plans to improve results and elevate store effectiveness.
• Enhance Customer Experience: Support Mystery Shopping and performance analysis processes and implement improvement actions in collaboration with Retail Excellence and Retail teams.
• Lead Training & Tool Implementation: Partner with global Retail Excellence Div, CRM, and commercial teams to roll out product, seasonal, and digital tool training
• Share Best Practices: Promote success stories, performance highlights, and operational best practices within the regional retail network to foster continuous improvement.
• Conduct Market & Competitor Analysis: Stay attuned to market trends and competitor activity through secret shops and field research, identifying new business opportunities and client experience enhancements.

Please note the above tasks are to provide an indication of the expected tasks but this list is not exhaustive of all activities. As this is a new role and due to the nature of the role in supporting the structure, there will be flexibility for additional tasks to be added to this list of duties.

Your Talent:

• Proven experience of retail store management/operations/Excellence and helping a retail business operate efficiently
• Ability to be flexible with regular travel and occasional weekend or evening shifts
• Experience of delivery & establishing high standards of customer service
• Highly organized and has strong attention to detail
• Be strategic and able to consider the wider business impact of decisions
• Good team player with proven ability to partner with other departments
• Highly motivated and can work independently or as part of a team
• A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver training
• Personal style: high level of energy, creativity, intellectual integrity, openness, directness, and resiliency is essential.
• Ability to quickly establish strong credibility with team members and external resources
• Strong analytical and organizational skills
• Fluency in Japanese and business-level English required; other languages are a plus.
• Excellent communication and presentation skills

• Proficiency in business software applications including Excel, Word, and PowerPoint

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

• Employee discount

• Exclusive staff sales and sample sales

• Flexible working/core hours

• Maternity/paternity enhanced

• Volunteer and Birthday leave

• Employee referral bonus

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.