Services Sr Analyst

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact
 

This role will be responsible for providing analysis to support key initiatives while leading projects from idea to implementation. This includes working with PROviders to capture feedback and ensure they are part of the PRO customer benefits that will benefit their overall business. This role will collaborate with cross-functional stakeholders to execute programs developed that will bring value to the Lowe's Independent Service PROvider. This includes responsibility for analyzing and monitoring key KPI's on a weekly basis while investigating performance variances. This role is critical to Lowe's as it supports the Provider Experience Group's mission to be the PROviders #1 choice to do business with.

What You Will Do

• Designs and implements incentive and recognition programs to incentivize PROviders and drive engagement and performance metrics.

• Solves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed.

• Communicates data-driven insights to leaders by preparing analyses using multiple data sources; translating findings into clear, understandable themes; and identifying complete, consistent, and actionable insights and recommendations.

• Collaborates cross-functionally to effectively deliver projects, best practices, and process improvement initiatives.

• Proactively works with PROviders to grow Lowe’s for Pros memberships across the PROvider network.

• Collaborates cross-functionally across the network with Installations Merchants and Product Merchants to source products needed by the Independent Service PROviders.

• Executes the process of documenting policies, procedures, and processes for new or current initiatives.

• Monitor KPIs on a weekly basis and investigate performance variances.

• Applies solid knowledge of business analytics principles to all deliverables; leverages an understanding of policies, data, and resources to support projects or initiatives; collaborates cross-functionally to solve business problems; identifies, recommends, and implements ways to address improvement opportunities.

Required Qualifications

• Bachelor’s degree in Business Administration or related field, or equivalent years of experience in lieu of education requirement, if applicable

• 3 Years of Experience in project/process management, data analytics, or services/merchandising /store operations

• 3 Years or more of experience with reporting systems such as Power BI or Looker Studio.

Preferred Skills/Education

• Master’s degree in Business Administration

• 5 Years of Experience in services, merchandising, and store operations.

• 5 Years or more of experience in cross-functional complex project management, analytic design, report development, and complex root cause analysis.

• 5 Years of experience working with 3rd party vendors.

• 5 Years of experience working with a field organization.

Where You’ll Be

• Associates are required to relocate to the Mooresville/Charlotte region to foster collaboration and facilitate improved testing and support.
• Lowe’s supports a Flex Office concept where in-person work is required 5 days per week in the office at the Mooresville, NC location.
• Most business meetings are planned around the Eastern time zone.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.  

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.