Business Leadership

Business Leadership Team Member creates positive, meaningful impact by leading people, processes, and performance within the restaurant. As a valued participant in Chick-fil-A West Cobb’s Business Leadership Program, you will work in the heart of our operation alongside the Operator and Director team, where high expectations for excellence, growth, and stewardship come together. You will utilize our core values (HIPE) of Humility, Integrity, Positive Attitude, and Excellence in all interactions and responsibilities. In this role, you will help uphold our Promise to our Guests by delivering Great Hospitality, A Clean and Safe Environment, Great Food, and Fast Accurate Service while developing the skills needed for long-term business leadership success.

Position Type:

Full-time

3-Year Business Leadership Development Program

About the Business Leadership Program:

Chick-fil-A West Cobb’s Business Leadership Program is a three-year developmental program designed to prepare candidates for a future in business leadership. Participants will serve in a variety of leadership roles throughout the restaurant, gaining hands-on experience in operations, people development, and financial performance.

The purpose of this program is to develop leaders for future roles with Chick-fil-A as an Executive, Operator, or Corporate Staff member, or to prepare candidates for leadership opportunities in other business environments.

Our Benefits Include:

Great salary and benefits

Flexible scheduling

Paid time off

Health, dental, vision, and life insurance

401(k) options

Employee discounts

Paid training and mileage reimbursement

Leadership development opportunities (seminars, classes, retreats)

One-on-one mentorship with the Operator and Executive Director

Hands-on business leadership training from the ground up

Business Leadership Responsibilities:

Work directly with the Operator and Director team to accomplish the following:

Develop competence and confidence in all restaurant Pathways and systems, including Front of House, Back of House, Drive Thru, People, Training, Food Safety, and Business Operations

Lead and model operational excellence in Hospitality, including execution of the Core 4, intentional customer engagement, and consistent 2nd Mile Service

Recruit, interview, select, train, and develop restaurant team members and leaders

Coach and mentor leaders to build strong bench strength and succession planning

Ensure excellence in food quality, speed of service, cleanliness, and safety across all dayparts

Grow sales and improve profitability through effective labor management, cost control, and performance analysis

Implement, execute, and sustain new systems and processes to drive efficiency and consistency

Develop, communicate, and execute quarterly and annual business and people goals

Lead shifts and departments with confidence, accountability, and cultural alignment

Use data and operational insights to identify opportunities and drive continuous improvement

Model Chick-fil-A values, leadership behaviors, and decision-making standards

Collaborate with the Operator and Director team on strategic initiatives and long-term planning

Complete all leadership rotations, pathway requirements, and development milestones

Other duties as assigned

Qualifications and Requirements:

Bachelor’s degree or equivalent experience

Strong organizational and communication skills

Ability to work in a fast-paced environment

Availability to work weekends and holidays as needed

Demonstrated leadership potential and desire for growth

Strong problem-solving and critical-thinking skills

Ability to influence, lead, and develop others

Works well independently and within a team environment

Company Information:

Chick-fil-A West Cobb’s vision is to make each individual guest feel cared for through fresh food, fast and friendly interactions, and a sparkling, clean, and safe restaurant. Our mission is West Cobb, Best Cobb — to be the best place to eat and the best place to work in Cobb County.

If you are interested in business, leading people, and making a lasting impact on a community, this may be the opportunity for you. Apply today — spaces in our Business Leadership Program are limited.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.
At Chick-fil-A West Cobb, we demand a healthy, thriving workplace culture centered around taking care of our guests, taking care of each other, and our community. We will strive to do this better every single day.
Rain or shine, hot or cold, our team members brave a range of elements to ensure our guests receive the best experiences. Cases of Chick-fil-A sauce and gallons of tea are heavy. We are on our feet and moving from start to finish each day.
We hire extraordinary team members that are willing to give the necessary energy, effort, and passion into making a profound impact on others and the community. They might make it look easy, but it's not. If you're looking to make a difference, then read on!