Client Operations Associate

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Client Operations is responsible for managing the daily operations that directly affect client services and satisfaction. This function involves providing client support, ensuring the seamless delivery of products and services, addressing any issues that may arise, and continuously improving processes to enhance efficiency and deliver better outcomes for clients.

Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including: 

• Production Oversight

• Monitoring and directly resolving production issues.
• Curation of Asset Master data warehouse.
• Collaborate with counterparties such data vendors and administrators.
• Continuous improvement of documentation related to production processes and procedures.
• Client liaison
• Engage regularly with clients for onboarding, data requests and report generation.
• Support clients and partners resolve technical or process-related queries.

Skills Required:

• Good understanding of Fund Compliance, Regulatory Reporting or Investment Risk.
• Basic understanding of various asset classes – F&O, Fwds, OTCs, Swaps, Structured products.
• Desirable experience with Bloomberg and/or other market data platforms.
• Desirable previous exposure to Client Service roles.
• Strong Written and verbal communication skills.
• Dedication to work as team and deliver timely results.
• Candidates should be flexible to work in shifts if required.
• Team player.
• A positive and responsible work ethic.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.