Senior Associate Client Operations

Overview

About Business Unit:

 

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

 

Role Overview:

 

As a Senior Client Operations Associate, you will independently own increasingly complex affiliate operations work from intake through completion. You will combine advanced knowledge of CJ tools and workflows with strong client communication, disciplined SLA management, and leadership through influence—supporting critical requests, coaching teammates, and driving process improvements that strengthen the client journey.

 

Why Join Us?

• Immerse yourself in a culture that thrives on creativity, innovation, and teamwork.
• Be part of an environment that values your unique voice and celebrates diversity.
• Utilize industry-leading tools and resources that empower your professional growth.
• Enjoy hybrid working options that balance in-office collaboration with personal convenience.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Own complex operations: Manage cases, queues, and non-standard requests end to end, prioritizing work and meeting client SLAs with accuracy.
• Apply advanced tool and process knowledge: Offer essential support with affiliate marketing campaigns, managing everything from asset management to communication and performance tracking, reporting to troubleshoot, guide, and escalate effectively.
• Communicate clearly: Work professionally with internal teams, advertisers, publishers, and partners while setting expectations and flagging risks early.
• Improve quality and efficiency: Follow best practices, validate work carefully, support automation, and suggest practical process improvements.
• Enable the team: Support onboarding, training, coaching, ticket distribution, and team coverage.
• Collaborate and lead by influence: Partner across functions, take ownership, contribute to initiatives, and act on feedback to improve results.

Qualifications

• Bachelor’s degree or equivalent operations/client service experience; ideally 2–4 years in a client-facing role.
• Strong ability to manage complex requests independently, solve problems, prioritize work, and maintain attention to detail.
• Proficiency in Microsoft Office; Salesforce, JIRA, basic HTML, or similar tools preferred.
• Continuous-learning mindset with interest in coaching, automation, and practical process improvement.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Epsilon is an Equal Opportunity Employer.  Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.