Customer Experience Advisors

 Duties and Responsibilities:

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Answering Inbound calls, providing product information and selling our well-known communication/home entertainment client’s channels, content packages, and Internet/Home phone services to prospective customers
• Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
• Must maintain an acceptable level of performance week over week, month over month
• Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
• Provide exceptional service to customers during each interaction
• Address all customer concerns and inquiries
• Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
• Adhere to all company guidelines regarding the delivery of sales to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Requirements:

• 3 CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
• Work experience is a plus but not required
• Exemplary Attendance Records with Previous Employers
• Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
• Excellent written and verbal communication skills
• Excellent typing skills

Additional Company Requirements (If successful):

On condition of employment you will be required to:

• Submit to a drug test
• Process a police record certificate

On condition of employment you will be required to present the following;

• Updated resume
• 2 passport size photos
• Educational qualifications
• Birth Certificate and Marriage Certificate(if applicable)
• Any Valid Government issued photo identification (Passport, Driver’s Licence, or National ID
• TRN & NIS cards
• Active Bank Account from any major financial institution. CIBC account is preferred.

Employee Benefits include: 

• Paid training for all accounts
• Health Insurance and Life Insurance
• Transportation
• No experience required